Cosmetic Supervisor, Retail Tech Manager, Service Manager
Raleigh, North Carolina
Perform monthly/yearly performance reviews of all retail service associates using Competency models, create work schedule for retail service associates, train all new retail service associates, interview prospective CarMax associates, conduct bi-weekly service meetings, observe and mentor Service Consultants and Retail Technicians, ensure proper staffing of Service consultants and retail technicians, handle all customer service concerns, ensure successful career development for all Service Consultants and Retail Technicians, maintain Retail technician efficiency, approve all 30 day warranty concerns, control flow of service vehicles to Retail Technicians, process and track all facility requests.Ensure that all cosmetic repairs result in vehicles that meet CarMax cosmetic quality standards, achieve daily/weekly production targets, maintain efficiency levels of Detailers, Paint Prep Technicians and Painters, guarantee all cosmetic work zones maintain adequate staffing, interview prospective CarMax associates, perform monthly/yearly performance reviews on cosmetic associates, create work schedule for cosmetic associates, train all new cosmetic associates.