Shane S. Email & Phone Number

Virginia, Us

Virginia, Us

Virginia, Us

Chicago, Illinois, Us

Managed a team in a matrix organization, responsible for the next generation omnichannel banking platform strategy and development with overall ownership of the user experience, products, enhancements, pricing, security, collaboration tools, communications, product launch and the roadmap for ongoing commercial transformation strategy.• Leading the strategy and direction of the new commercial banking platform that is driving by our clients for our clients on of the newest banking platform that will all the bank to leapfrog the competition and set the foundation for continuous delivery.• Inspiring and driving the user experience redesign of the entire platform that streamlines the entire journey across all channel through the use of double diamond process, agile team alignment and customer usability feedback.• Leveraging research and data analysis to enhance data services, integrations and product gaps that will increase platform interoperability, scalability and new product innovation capabilities including but not limited to: mobile, liquidity, security, behavior analytics, chatbot, billing, biometrics, payment and reporting hub, textual guidance, and OCH platform.• Optimized tools, processes and resources to align with success will staying within my budget, building out a 31-member team, managing 54 different vendors, and keeping executive inspired around the new platform.• Leading several streams to drive analytics, metrics and visualization to track, monitor and proactively assess our products usage and experience to make user the solution is continuous relevance to our user which in turns leads to revenue growth and goal attainment for the platform and all integrated products.

Chicago, Illinois, Us

Managed a team in a matrix organization, instilling strategic product management and user experience fabric, edification, thought leadership and direction to executives and global teams within the organization to build the next generation SaaS Self-Service Anti-Fraud/Authentication Platform.• Established an executive, sales and client feedback process and data analytics to instill a data-led design to optimize product priority, design and development of continuous authentication, client-centric product delivery.• Led the change in digital media readiness by creating a streamline launch process with marketing, product, communication, executives and sales along with a content focus from product to solution (needs based) approach to ensure an actionable roadmap to accurately measure success.• Drove research and data analysis around platform interoperability, scalability and new product innovation including but not limited to: biometrics, behavior analytics, machine learning, kinetics, regtech, IoT, A.I., deception tech, RF, WIFI, chatBots, secure chat/talk, big data and blockchain.• Optimized current point solutions while enhancing existing technology: Agile methodology used to create and manage R&D teams tasked with driving future strategy focused on customer-inspired experience built on a secure infrastructure.• Led the development of new partnerships and sales revenue opportunities for organizations with ability to resonate relevance solution value and benefits to address issues, concerns and needs addressing current and future roadmaps and mutual goals.

Charlotte, Nc, Us

Reported to the Senior Vice President of Product and Servicing. Redesigned, transformed and developed the next innovative Omni-channel customer platform strategy to drive mobility around that perfect client experience that brought intelligence and personalization through any touchpoint of their journey driving 2.3 million in yearly revenue optimization.• Created and delivered platform security transformation strategy with an Omni-Channel vision that addressed the next generation authentication including biometrics, behavior analytics (haptic), multi-channel protection, cardless payments, IoT, NFC, Bluetooth, RF and machine learning.• Created effective channel methodologies through qualitative research and quantitative reports based on client-centric design and utilization of behavioral data from multiple touchpoints to decrease cost by 38.1 and increased customer satisfaction by 32%.• Lead various channel teams along with ideation sessions to drive new thinking, consistency, productivity and collaboration which lead to my appointment to the banking startup governance board.• Drove the overall user experience vision with mobile in mind to implement tools, services, and intuitive user journeys to address clients’ needs along with personas based on segmentation strategy to help drive pricing, services and support needs based on the deep analysis of customer data.• Developed a standardize integration framework for all products and services to an increased time to market, client value and decrease in expenses.

Charlotte, Nc, Us

Reported to the Managing Director of Product Groups. Established and delivered global platform, products, strategy, multi-generation plans and detailed business cases to build the next generation commercial ecosystem along with product lifecycle dashboards to continue to monitor and assess the success of every product while maintaining deep lines of communication to drive continuity and clarity for increased productivity and reductions in costs and ineffectiveness.• Developed and implemented a centralized digital content repository to manage and streamline the processes, reduce waste, and increase efficiencies within the multi-channel platform and mobile delivery system increasing efficiency by 31%.• Created and delivered a full multi–language dynamic content management and communication system along with client videos, collateral and smart help capabilities to assist with consistent content and self-serving capabilities for portal and mobile channels leading to a decrease in cost and increase in ease for real-time changes which allowed for personalized marketing campaigns that drove 18% increase revenue opportunities.• Drove big data and orchestration platform solution strategy that would contain all data logs, entitlements, authentication and access data along with dashboard capabilities, smart messaging, payment management, point of sale, geo marketing, predictive modeling and decision monitoring that gave clients a streamlined self-service utility, real-time data accessibility and 1.8 million in new revenue opportunities for the bank.• Successfully integrated new products from security, bill pay, payments, trade, wealth, insurance and investment applications managing the full product development lifecycle and the relevance of the experience to the user’s journey

Charlotte, Nc, Us

Reported to the Senior Director of Product. Identified, formulated and executed product strategies and tactical plans for emerging technology solutions, client administration and servicing, mobile and security that drove increased business and profit growth for financial services.• Maintained financial responsibility for products which included P&L accountability for revenue, ROI, profit margins, cost benefit analysis and product lifecycle along with charter development that allowed for streamline product innovation.• Managed a cross functional team in developing product strategy and drove quality products releases in cash management solutions that are achieved best in class capabilities as well as delivered 95.4% KPI success rating.• Engaged and cultivated relationships with clients in diverse industries including Travel & Transportation, Hospitality, Communications, Education, Energy, Real-estate and Government along with industry trends to continue to deliver best in class products.• Implemented the first delegate administration module and back office solution for global client facing channels which include, the bank’s primary Cash Management Portal for access to treasury, debt, credit, liquidity, payment products. • Partnered in business development for the creation of a global mobile banking solution and security authentication framework capability which has led to increase security control and enhance client satisfaction and risk reduction of 42%.

Chicago, Il, Us

Reported to the Director of Product & Sales Effectiveness. Designed, created and implemented the company's first business membership and engagement platform increase revenue opportunities by 36%.• Developed, created, and launched six new and holistic offerings of distributor-oriented sales incentive programs.• Created effective channel methodologies through qualitative research and quantitative reports based on customer-centric buying behavior data.• Reengineered and grew new Air Travel Payment Card program leveraging increase capabilities, reduces cost that lead to a 73% increase in card usage which increase overall revenue for United.• Instituted the use of segmentation practices while analyzed, communicated and drove strategies that persuaded online buying behavior equating to $205 million in sales revenue.• Established, organized and reported program metrics. Managed and motivated a team to achieve goals and exceed expectation.• Negotiated and managed 11 vendors for product delivery and maintenance for next generation customer portal.• Developed and delivered integration solution for servicing/support that brought $1.73 million in cost savings.

Chicago, Il, Us

Structured and performed data analysis, developed process workflows and tactical program methodologies for corporate and travel negotiations. Results were utilized by the company to increase market share and quality of revenue for United and Alliance partners.• Successfully built, edited, and administered value added contracts for corporations • Acquired and used complete systematic understanding of tools, process and interfaces to analytically formulate the best program a scenarios, including risk assessment• Restructured and instituted best practices to achieve optimal performance and assist in compliance• Increased sales and channel competency regarding the negotiation and implementation of contracts.• Developed methodologies to increase efficiencies in the sales pipeline.• Key team member for the development of new sales products and communication procedures.

Chicago, Il, Us

Employed valued selling techniques, negotiated strategies and followed a stringent sales plan to uncover client’s needs that aligned with United’s partnership strategy which has led to incremental revenue, high yield goals and overall market share increase in a six state territory as well as managed, motivated, and mentored two inside sales support staff associates. • Stimulated $150+ million in revenue for United• Received awards of excellence for outstanding work in the field.• Established an aggressive territory sales goal, developed individuals sales plans to achieve corporate sales and distribution objectives• Consulted, negotiated and implemented Corporate Sales Agreements • Monitored, analyzed and interpreted accounts performance and share reports to translate opportunities into rewards and revenues• Consistently communicated all programs goals and objectives related to customers needs to all levels of leadership.

Mba, International Business Management

Ba, Business Management