Responsibilities and AchievementsLeadership Training ProgramsPartner with consultants to design advanced leadership training for senior and emerging leaders.Instructional Design & Program ImplementationLead the design and implementation of learning solutions across corporate, virtual, and manufacturing environments. Utilize e-learning software and multimedia tools to create engaging content.Strategic Succession PlanningOversee succession planning to prepare the HR Director's replacement, ensuring leadership development and organizational continuity.Budget and Policy AlignmentEnsure all learning solutions adhere to budget constraints, policies, procedures, and culture.Learning Solutions DevelopmentDesign training programs for franchise sales, lean culture transformation, and manufacturing. Apply expertise in LMS, content authoring, and data analytics to enhance effectiveness.LMS Content ManagementCreate and optimize LMS content and materials, ensuring compliance with adult learning principles and KPIs.Cross-Departmental CollaborationCollaborate with departments to identify training needs and deliver solutions. Utilize project management and collaboration tools to streamline processes.Key ProjectsPicking, Packing, and Receiving TrainingDesigned training programs for picking, packing, and receiving at the main distribution facility.Heat Stress TrainingLed organizational heat stress training programs to ensure employee safety.Leadership Training for Senior and Emerging LeadersDesigned leadership training programs to cultivate future leaders.Finance Department Training RedesignRedesigning finance training to enhance competency and performance.Safety Training for Supervisors and Team LeadsImplemented safety training at manufacturing facilities.Active Selling MicrolearningCreate microlearning modules for remote sales staff to boost sales effectiveness.

Directed Cornwell's Learning and Development Team, which consists of 2 Field Trainers and 1 Instructional Designer.Elevated franchise partners' learning program success, significantly contributing to achieving a record-setting $250 million sales in both 2021 and 2022 through enhanced learning engagement and strategic curriculum managementSpearheaded the transition of new franchisee orientation to a fully virtual experience, enhancing the learning journey and operational efficiencyChampioned strategic innovation in learning technologies and methodologies, successfully transitioning franchise orientations into a fully virtual model, aligning with modern learning best practicesEvaluated development plan success and facilitated enhanced learning opportunities, aiding Regional and District Managers in effective team member career planning and development

Remotely facilitate Business Management courses using technologies such as Zoom, Blackboard, and Cengage to deliver material and grade assignmentsEncourage and drive class discussions by asking open-ended questions and using techniques that encourage student participationApply principles of Instructional Design to update and enhance courses following each semester

Provided expert resume guidance and career transition support to military veterans, leveraging extensive experience in learning and development to enhance civilian employment opportunities

Formalized the operation and structure of the company’s outreach, launching the formal Field Services Group, securing a $5 million annual budget, ensuring the success of partner relationshipsSteered the Group’s mission and objectives, leading a team of 3 managers and 30+ staff, enhancing focus and operational efficiencyChampioned elevated key Automotive OEM client relationships, overseeing training and coaching helping reduce year-on-year partner attrition to below 5%Collaborated with internal experts to align learning content with organizational goals, boosting engagement and knowledge retentionManaged the team's full recruitment and onboarding cycle, fostering a learning-centric environment within the Field Services Group Advocated for innovative team engagement initiatives, reducing turnover rate to under 3%.Scaled the Performance Coaching staff by more than 400% to increase account responsiveness and capacity buildingIntroduced a Virtual Performance Coaching model in response to COVID-19 that reduced costs by 15% while increasing billings by more than 35%

Oversaw the development of Go To Market strategy (GTM) for Onsite Performance Coaching, a $4M segment of Field Services GroupImplemented mentoring program for customer-facing side of the organizationOperated in the role of player/coach in this role, managing a team of six coaches and executing Coaching work in five marketsManaged process improvement and problem-solving efforts to create standard procedures for Field Services Group

Traveling 80% of the time, worked with OEC and Automaker Leadership to drive implementation of change in automotive dealership parts departments and drive the sale of original equipment partsDirected OEC’s efforts with 3 Automakers, collectively increasing incremental part sales by 143% in 20 markets, resulting in over $100,000 per week in additional sales

Returned to OEConnection to join a new venture - the first service offering from the companyDeveloped and implemented Automotive Parts Department coaching plans to assist them in communicating the technology to their associated collision centersLed a 5-person pilot project for Volkswagen of America - In 15 markets, this team engaged Volkswagen dealership parts departments, leading to a 64% increase in incremental sales over a 3-month period

A leader in technology-based solutions to optimize efficiencies throughout the automotive claims management supply chain.- Conducted training with clients both in-person and through virtual learning technologies for the company’s flagship proprietary business management product, CCC ONE.- Led a team tasked with development of CCC ONE workflow training documentation for internal and external clients.- Led weekly internal "Continuing Education Group" sessions with Regional Account Managers to improve the overall delivery of training for CCC ONE.- Managed efforts of 31 Account Managers for a call campaign to begin the transition of over 1,500 customers into a new technology platform, allowing the company to move ahead with the release of CCC ONE.

The automotive industry’s leading online parts and services exchange- Evaluated client processes, recommended solutions, then developed and implemented improvement plans using CollisionLink parts ordering technology via in-person consultation, Instructor-led Training, Computer Based Training development and Internet-based Synchronous E-learning. - Recognized significant training gaps, leading me to take a leadership role in developing Computer Based Training modules, which are now a core component of the training curriculum for all CollisionLink clients. Received OEConnection MVP nomination for these efforts.- Leader in the ongoing training of all field, customer care and training representatives on a Customer Service team that was subsequently honored as a “Certified Center of Excellence” by BenchmarkPortal. Received OEConnection MVP nomination for these efforts.- Modified learning methodologies to focus more on a consultative approach to learning as the company prepared for a pilot rollout of CollisionLink. These changes enabled a field training team of three trainers to successfully train more than 600 collision centers and 200 dealerships in less than six months, exceeding the expectations of State Farm Insurance. State Farm subsequently adopted the technology for use in all approved collision centers nationwide.- Leader in developing and delivering more than 1,500 hours of targeted learning for Chrysler, General Motors and Honda dealership parts departments, enabling salespeople to quickly recognize sales opportunities for upselling more parts.- Designed and developed 12 job aids and 5 screencasts as leave-behinds for clients, allowing users to more seamlessly integrate CollisionLink parts ordering technology into their workflow.- Consistently worked with more than 20 internal training and support employees to help them gain a better overall understanding of OEConnection products and how to best present those products to the client.