Shane Napper Email & Phone Number

Tampa, Florida

Provides technical support for policy, procedures and solutions for inbound Fraud agents through online chat sessions. Assists agents with investigating account activity, risk assessment, fraudulent activity, and verifies legitimacy of transactions. Partners with Work at Home leadership, Fraud Operations Intent, Bustout and Linker groups, implementing day-to-day process improvements.

Tampa/St. Petersburg, Florida Area

A fast paced environment responsible for moderately complex research and analysis of account activity to assess levels of fraud risk. Investigating client account activity, assessing risk as well as fraudulent activity, protecting them from credit card fraud, through contact and verifying the legitimacy of certain transactions. Identify fraudulent account activity through fraud transactions or fraudulent activity validating and/or verifying a client’s identity. Using multiple search tools and methods to verify client identity and fraud trends. Communicate appropriate steps to resolve discrepancies and close claims. Assist clients after an account compromise, Emergency Card Requests, correcting and securing an individual account after it has been taken over by another party.

Hq Us Special Operations Command (Ussocom) Command Center, Macdill Afb, Fl

Leads 13 joint personnel at the Head Quarters US Special Operations Command (HQ USSOCOM) Command Center operating Command, Control, Communications, Computer, and Intelligence (C41) Systems for Special Operations Forces (SOF) conducting sensitive national missions worldwide. Performs strategic watch and worldwide situation monitoring for CDRUSSOCOM. Executes USSOCOM's Emergency Action procedures supporting the Chairman, Joint Chief of Staff (CJCS) Command and Control of U.S. Armed Forces and nuclear weapons. Provides 24/7 Command Control to CDRUSSOCOM ensuring continuous, real-time connectivity with the National level leadership, CJCS, and theater commanders. Liaison to USSOCOM Global Mission Support Center monitoring joint operations of five component commands and six sub-unified commands. Division Nuclear Command and Control - Extremely Sensitive Information (NC2-ESI) program manager. Facilitates office manning, Permanent Change of Station (PCS), training, and other military related issues. Subject Matter Expert (SME) in Emergency Action policy & procedures developed and implemented standards & evaluation criteria for HQ USSOCOM Command Center personnel and 5 subordinate units. Ensured subordinate units follow command policy.Authored & published Special Operations Emergency Action Plan, standardized policy & procedures for 5 subordinate units.

Hq Us Pacific Command (Uspacom) Command Center, Camp H.M. Smith, Hawai'I

Lead Training Manager for 37 service members from three different military branches (Air Force, Army, Navy) at the Head Quarters (HQ) US Pacific Command Joint Command Center on Nuclear Command Control (NC2) and Emergency Action (EA) operations. Developed and implemented theater EA procedures for 29 subordinate Command Control facilities. Acted as a liaison to Joint Operations Center monitoring operations of 7 sub-unified / service components in 41 countries. Critical team member of HQ’s Inspector General (IG) team. Developed and implemented scenario type and written evaluations on EA knowledge & procedures concerning compliance and systems for 6 subordinate units , affecting 70+ personnel, increasing command-wide readiness.

816Th Contingency Response Group, Mcguire Afb, Nj

Responsible for unit training and rapidly deploying command and control, airlift and air refueling operations, aerial port, and aircraft maintenance personnel to quickly open airfields in remote locations and establish, expand, sustain, & coordinate air mobility operations. Supervised strategic & tactical airlift of Command Control (C2) operations worldwide supporting real-world contingencies from austere locations, humanitarian operations & disaster relief, and Joint Chiefs of Staff (CJCS) exercises. Coordinated the arrival, parking, on/off-loading, refueling, and departure of all aircraft under operational control of the Contingency Response Group or Contingency Response Group Element, reporting time-critical emergency action, on/off station reports, situation reports, and arrival/departure messages to the Tanker Airlift Control Center (TACC), Scott AFB, Ill. Ensured the squadron maintained a constant deployment readiness posture and responsible for maintaining & deploying C2 and Airfield Survey Team deployment packages worth $750K.Responsible for $1.5 million in deployable communication equipment, ensured readiness, serviceability and accountability.

Dover Afb, De

Supervised the airlift and mission support activities of 36 C-5 aircraft valued at 6.7 billion dollars and other multiple heavy type aircraft. Managed and coordinated operations of inbound & outbound aircraft at home station and abroad. Directed initial response for local and national emergencies, advised Commanders and support agencies on mission accomplishment, In-flight and ground emergencies, and emergency action procedures.

Keflavik Nas, Iceland

Directed base response to Air Defense taskings and Search & Rescue events in coordination between the Icelandic Defense Force (IDF), US Joint Forces Command and Air Combat Command. Assured continual combat search and rescue coverage of approximately one million square miles.

Altus Afb, Ok

Kunsan Ab, Republic Of Korea

Shaw Afb, Sc

Carswell Afb, Tx