Shane Harrison

Shane Harrison Email and Phone Number

Professional Services Manager | SaaS Implementation Expert | Client Success Enthusiast @ Pan Software
australia
Shane Harrison's Location
Melbourne, Victoria, Australia, Australia
Shane Harrison's Contact Details

Shane Harrison personal email

n/a
About Shane Harrison

Passionate about driving excellence, I am a results-oriented Technical Account Manager known for consistently delivering successful projects within budget and on time. My commitment to optimising workflow efficiency and harnessing technology for elevating client experiences sets me apart.Equipped with a solid foundation in project management methodologies and adept problem-solving skills, I thrive on crafting innovative solutions tailored to meet the unique demands of each project. My strength in building and nurturing relationships drives me to foster enduring connections with clients, stakeholders, and team members alike.If you seek a dedicated project manager capable of not only achieving project success but also nurturing valuable relationships, I'm eager to connect.

Shane Harrison's Current Company Details
Pan Software

Pan Software

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Professional Services Manager | SaaS Implementation Expert | Client Success Enthusiast
australia
Employees:
34
Shane Harrison Work Experience Details
  • Pan Software
    Head Of Client Services
    Pan Software Jul 2024 - Present
    Melbourne, Victoria, Australia
  • Pan Software
    Professional Services Manager
    Pan Software Aug 2023 - Jul 2024
    Melbourne, Victoria, Australia
    Experienced and results-driven Professional Services Manager with a successful history of leading high-performing teams and consistently delivering exceptional client solutions. Proficient in translating complex client needs into actionable plans, my passion lies in fostering strong client relationships and ensuring project success from inception to delivery.
  • Pan Software
    Senior Implementation Project Manager
    Pan Software May 2023 - Aug 2023
    Melbourne, Victoria, Australia
    As a Senior Project Implementation Manager at a Pan Software, I lead the planning, execution, and successful delivery of complex software projects. I collaborate with cross-functional teams to ensure seamless implementation, manage project timelines, allocate resources, and maintain clear communication with stakeholders. My role involves identifying and mitigating potential risks, while driving innovation and process improvement to enhance our solutions.
  • 360Globalnet
    Head Of Operations Asiapac
    360Globalnet Feb 2022 - May 2023
    Melbourne, Victoria, Australia
    As the Head of Operations, I orchestrated daily operations and directed a team of Implementation Managers and Application Support Officers, orchestrating flawless project execution. My focus on on-time delivery and customer contentment was unwavering, while my adept resource management ensured optimal team performance. I delivered training and guidance, fostering professional growth, and my client roster featured leading insurers, financial entities, and suppliers across ANZ and Southeast Asia.
  • 360Globalnet
    Data And Implementation Manager Asiapac
    360Globalnet Oct 2019 - Feb 2022
    Melbourne, Australia
    In my previous role, I spearheaded end-to-end SaaS configuration and project management for a diverse array of clients. This encompassed small to medium insurers, motor and property repair panels, and affiliated industry suppliers. The role's essence lay in its adaptable and dynamic nature, with an array of day-to-day responsibilities. These included client onboarding, steering discovery projects, mapping processes, conducting user research, configuring software, managing deployments, devising and delivering training, orchestrating demos, and presenting pitches. Furthermore, I extended post-go-live hyper care support, ensuring comprehensive client satisfaction.
  • Reflex Technology Group (Rtg)
    Ict Services Manager
    Reflex Technology Group (Rtg) Jan 2017 - Oct 2019
    Penleigh And Essendon Grammar School
    As ICT Manager, I led strategic planning, project management, and stakeholder engagement across multiple campuses. With a focus on enhancing operational efficiency and user experiences, I managed cross-functional teams, provided robust support services, and integrated emerging technologies. My leadership cultivated a collaborative team environment, ensuring alignment with organizational goals while optimizing technology investments.
  • Reflex Technology Group
    Ict Support / Av Manager
    Reflex Technology Group Jan 2015 - Jan 2017
    Melbourne, Australia
    As ICT Support and AV Manager, I led comprehensive information and communications technology (ICT) and audiovisual (AV) projects across multiple campuses. Managing the IT team, I ensured seamless operations, efficient issue resolution, and exceptional IT support services. Leveraging technical expertise, strategic planning, and strong leadership, I enhanced campus-wide technology experiences.
  • Apple
    Mac Genius
    Apple Jan 2013 - Jan 2015
    Melbourne, Australia
    In this role, I provided customer-facing support and proficient repairs for a range of mobile devices, laptops, and desktops. I contributed to enhancing customer proficiency through tailored training sessions. Furthermore, I played a pivotal role in driving sales and providing steadfast support services to our esteemed business customers.

Shane Harrison Skills

Music Production Recording Audio Engineering Mastering Audio Post Production Community Engagement Music Education Youth Work Educational Workshops Pro Tools Education Sound Design It Hardware Support Help Desk Support Apple Logic Pro X Native Instruments Maschine Multimedia Apple Software Iphone Support Ipad Support Macbook Support

Shane Harrison Education Details

Frequently Asked Questions about Shane Harrison

What company does Shane Harrison work for?

Shane Harrison works for Pan Software

What is Shane Harrison's role at the current company?

Shane Harrison's current role is Professional Services Manager | SaaS Implementation Expert | Client Success Enthusiast.

What is Shane Harrison's email address?

Shane Harrison's email address is sh****@****.com.au

What schools did Shane Harrison attend?

Shane Harrison attended Sae Institute, Gordon Institute Of Tafe.

What skills is Shane Harrison known for?

Shane Harrison has skills like Music Production, Recording, Audio Engineering, Mastering, Audio Post Production, Community Engagement, Music Education, Youth Work, Educational Workshops, Pro Tools, Education, Sound Design.

Who are Shane Harrison's colleagues?

Shane Harrison's colleagues are Graham Alexander, Rory O'hagan, David Johnson, Lori Guevarra, Satheesh Babu, Liu Zhenyu, Hemalatha Rudraiah.

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