Shane Howard Email & Phone Number

Marketing• Managed SEO and company social media pages, increased social media presence, and monitored user engagement. • Directly responsible for Marketing automation system management (aka Semrush)• Increased brand awareness through the creation of innovative print and digital production• Create and manage an organic social media strategy• Day-to-day development and maintenance of content for websites, and management of content calendars.• Optimize client Google Business Profile listings• Web development and administration• Website (Wordpress)• Responsible for the technical integration of marketing automation platform with LinkedIn, Facebook, Twitter, Instagram, Youtube, etc.• Manage all advertising, print, digital, and social media campaigns• Design, creation, and implementation of Vinyl applications (Signs, Vehicles, etc)• Marketing Calendar IT• Technical support for LAN/WAN connections for the network.• Network Security ie (Firewalls, Virus Protection, Malware Protection)• Implementation of VOIP phone system• Implementation/Management of Camera Security system• Office 365 support• VMware installation, maintenance, and support (Exsi)• Backup and data retention• Network Infrastructure

Philadelphia, Pennsylvania, Us

• Project Manager of IT related projects on Baylor University Campus.• Project Manage - Camera Installations (Parking Garages, Buildings, Perimeter of Baylor Campus)• Project Manage - CBORD Access Control Card Readers for Baylor Campus• Manage all Access Control for Armark - CS GOLD• Project Manage - Exterior Door Project (Install/Secure every exterior door on Baylor Campus with CBORD access control)• Member of (TSAT) Technology Security Assessment Team with Baylor University• Manager of Keyshop for Baylor University Campus• Responsible for managing staff personal • Responsible for managing budgets• Manage Installations - Data drops, Phone Lines, Electrical Outlets, WiFi Access• Implementation of GPS tracking device for Grand Master keys• Implementation of Security Keybox• Provide training on equipment specific to the facility.• Ensure all requests from client and customers are closed loop with communication back to the requestors.• Implement procedure for documentation (Documents, Spreadsheets, Google Docs)• Develop and use of planning tools and resources that automate internal routine functions• Provide outstanding customer service skills• Leadership skills• OSHA 10

Waco, Texas, Us

• Technical support for LAN/WAN connections for network. (Netgear, Cisco, etc)• Maintain/Install Avaya products. ie (SBC, IPO, SSLVPN)• Maintain/Install/Design Security Systems (Samsung NVR, Indoor & Outdoor cameras)• Maintain Domain Controller (PDC)• Maintain/Install VPN• Maintain/Install/Design Wireless Solutions• Maintain networks and services for external customers (Routing, VLANs, Subnets, DNS)• Web development and administration (HTTP, HTTPS, HTML, Cascading Style Sheets)• Implement Helpdesk system for IT staff (FreskDesk)• Implement VM Server environment (VMware)• Maintain/Design Disaster Recovery (Local and Cloud Based)• Mobile device support• Office 365 support• Social Media Management (Facebook,Twitter, YouTube, etc.)• Social Marketing• Wordpress, Joomla, • Marketing Materials (brochure creation)• Wordpress, Joomla, CMS• Branding• Google Analytics• Network Security ie (Firewalls, Virus Protection, Malware Protection)• Install, upgrade, and monitor network services and systems; design and implement new solutions• Implement procedure for documentation (Documents, Spreadsheets, Google Docs)• Implement procedure for better time management• Develop and use of planning tools and resources that automate internal routine functions• Provide outstanding customer service skills• Leadership skills

Waco, Texas, Us

• Build the operations end of organization's Web sites• Web development and administration (HTTP, HTTPS, HTML, Cascading Style Sheets)• Integrating sites with back end applications• Migration legacy applications to the Web• Perform day-to-day administration of organization Web portfolio• Use variety of Web development languages• Graphic Development - Adobe Photoshop (Adobe Suite Products)• Exercise direct supervision over Assistant Webmaster/Staff• Implement cloud based video conferencing solution• Implement Helpdesk system for IT staff (FreshService)• Implement SSO server (Gluu)• Marketing/Social Media ie (Facebook,Twitter, YouTube, etc.)• Implementation of Zoom (Video Conferencing) for Staff• Wordpress, Joomla, • Network Security ie (Firewalls, Virus Protection, Malware Protection)• Implement procedure for documentation (Documents, Spreadsheets, Google Docs)• Developed tools and resources that automate internal routine functions• Provide outstanding customer service skills• Leadership skills

Plano, Tx, Us

• Technical support for video conference connections, bridge and endpoint support. • Technical support for video conference endpoints (Cisco, Tandberg, Polycom, and Lifesize)• Technical support for LAN/WAN connections for network.• Web development and administration (HTTP, HTTPS)• Tasks include monitoring, scheduling, and troubleshooting all video conference sessions. • Developed/maintained the Whirlidurb web presence including main website.• Graphic Development - Adobe Photoshop (Adobe Suite Products)• Social Media Management (Facebook,Twitter, YouTube, etc.)• Social Marketing• Wordpress, Joomla, CMS• Branding• Google Analytics• Marketing Tools (Mailchimp, Hootsuite)• Supervised content development and graphics staff. • Maintain/Design Disaster Recovery (Local and Cloud Based)• Content management system based on MySQL database.• Network Security ie (Firewalls, Virus Protection, Malware Protection)• Implement procedure for documentation (Documents, Spreadsheets, Google Docs)• Developed tools and resources that automate internal routine functions• Provide outstanding customer service skills• Leadership skills

Waco, Tx, Us

• Responsible for the EDLINK12 regional video network. • Video conference manager & scheduler on the video bridge. H.320/H.323 video network support.• Provided on-site support of videoconferencing systems (i.e. VTEL WG-500, Polycom, Lifesize)• Support of Cisco Wide Area Network (WAN) router and switches, including configuration. • Provided network monitoring (Solarwinds)• Novell Operating System support for schools. • Creation/maintenance of EDlink12 website, Moodle project, and content management systems. • Secondary duties included configuration and support of OC-3/T-1 circuits for WAN. WAN Security • Special projects coordination, and other duties as assigned. • Supervised implementation of $500,000 Rural Utilities Services grant for Region 12 schools.• Marketing/Social Media ie (Facebook,Twitter, YouTube, etc.)• Graphic Development - Adobe Photoshop (Adobe Suite Products)• Network Security ie (Firewalls, Virus Protection, Malware Protection)• Provide outstanding customer service skills

Waco, Texas, Us

• Support of Cisco Wide Area Network (WAN) router and switches, including configuration. • Supporting network and telecommunications the activities of on campus.• Assisted in the coordination, configuration, installation, and support access to the Internet.• Assisted in TSTC Administrative Management System, Library Database.• Directed, coordinated, and assisted in technical applications for distant learning activities.• Responsible for office and staff decisions in the absence of the director.• Provided network monitoring (Solarwinds)• Network Security ie (Firewalls, Virus Protection, Malware Protection)• Provide outstanding customer service skills• Leadership skills

Waco, Texas, Us

• Responsible for the Central Texas Educational Video Network (CTVN). • Designing, installing, and maintaining video conferencing rooms.• Managed CTEN & non-member sites experiencing connection issues. • In charge of troubleshooting problems when they occurred. • Worked with local school districts and colleges to help them identify their needs.• Trained the teachers and staff at the local districts and colleges. • Managed, instructed, and taught TSTC telecommunication students.• Responsible for the CTVN website and the Network Services Department websites. • Designed/managed a website to assist customers with getting assistance with technical issues.• Provide outstanding customer service skills

Waco, Texas, Us

• Installing, integrating, and/or repairing PC compatible computer hardware, • Installing computer software, peripheral equipment, LAN and data communications. • Installing, integrating and troubleshooting PC compatible computer software• MS-DOS 6.x, MS-Windows 95/98/2000, MS-Office 2000• Internet Access, Novell Netware 3.x, 5.x and Microsoft NT. • Provide support for computer hardware, software and networking to students, faculty, and staff.• Provide outstanding customer service skills

• System Adminstration for 4 Novell 3.xx servers and new workstations, hardware, and software. • Troubleshooting hardware & software, including installation/configuration of network connections.. • Assisted with designing and implementing new hardware, software, and network projects.• Provide outstanding customer service skills

Aas, Computer Maintenance

High School