Responsibilities: Lead global IT / PMO Team in Indiana, Michigan, Minnesota, Wisconsin, and Mexico, ensuring staffing support can sustain 7/24 support, managing Plex Cloud ERP global initiative, accomplishing high application availability with consolidation and virtualization technologies, ensuring company culture inheres to standards and best practices to achieve cybersecurity and compliance regulations and is responsible for all architecture and infrastructure solutions. Lead all cloud initiatives including Office 365, ERP, Cybersecurity, Backup, Web site, Intranet, and Teams, Integrated internet / Telco into teams for global collaboration, Oversee server integration into Enterprise-wide AD, Azure, Acronis, Atera, cybersecurity, barracuda, EnGenius, Cisco, Meraki cohesive environment.Public Relations: Perform periodic site visits to maintain goodwill and customer satisfaction levels

Responsibilities: Responsible for the execution of information technology projects as it relates to ERP systems, CRM, eCommerce, Data Warehouse, Reporting implementations, Training, pre/post go-live planning, and supportProject Management: Adhere to governance model for information technology systems and applications in conjunction with; audit guidelines, business priorities and budget. Gather intelligence from business owners, develop best practices process design solutions, partner with business owners, directors and developers to ensure projects meet the business needs, evaluate, test and recommend new opportunities, create process flows, design documents and test scripts, identify and design process improvements for business functions, coordinate applications releases with vendors and business users, planning, testing and implementation for software upgrades. Develop functional, technical end user training documentation, work with auditors from EY and Deloitte regularly to ensure compliance for publically traded company. Effectively communicate, coordinate, plan and implement software and business process requirements for the company.Public Relations: Perform periodic site visits to maintain goodwill and customer satisfaction levels

Responsibilities: Pre-Sales Support, Project Management, Public Relations, Contract Administration, Pricing and BillingPre-Sales: Provide presentation assistance during sales cycle, assist account managers and sales reps in developing services proposals, develop and/or assist with services RFP responses, manage approval process for services quotesProject Management: Work within the companies Milestone Methodology, perform all System Wide Planning tasks and activities: Prep & perform transition & customer expectations meetings, coordinate and schedule resources and projects, participate in implementation steering committee meetings, establish and maintain Milestone Plans & Charters, be involved in regularly scheduled project status review meetings with customers and internal sales and technical resources, Communicate with customers during all phases of implementation, report to management any problem accounts or on-going issues, manage escalation process for customer/project related issues pertaining to implementation services, provide closure for implementation projects, update CORe with all project management related activities as defined by current SSS processes/proceduresPublic Relations: Perform periodic customer visits to maintain goodwill and customer satisfaction levels, identify and assist in documenting customer success stores, maintain customer reference information in CORe and provide assistance in identifying and approving reference customer contactContract Administration, Pricing and Billing: Verify all contracts signed, accounted for and stored for each project, verify all customer / project pricing established in CORe in relationship to current contracts, maintain incidents & SRPs in CORe as defined by current SSS process / Procedures, review & approval billing, track and report costs and variances for all projectsAccountability: Implementation project deployment / execution, customer satisfaction and references

Developed new security compliance program, integrating program into current MSP marketing and sales material, working with new and existing clients to review, analysis, creation of GAP analysis, client discussions, developing project plans and roll out security compliance requirements for customers. Other responsibilities consisted of working with existing clients on MSP needs for network, sever, workstation and Microsoft software troubleshooting needs, worked with clients for Epicor ERP helpdesk request and developing new relationships with prospective customers. Security compliance regulations developed for ITAR, NIST, PCI, GDPR, and HIPAA. Lead projects from start to finish within the established deadlines. Coordinate with internal and external stakeholders to understand the scope of the projects. Work closely with customers to gather requirements and develop project tasks. • Core Competencies: Project Management, Business Analysis, Information Technology/Software Development, Technical Writing, Process Flow Documentation, Strong Communication Skills• Documentation, communication, leadership, facilitation, team management and customer relationships• Managing all aspects of multiple projects simultaneously across multiple industries• Demonstrated ability to track actuals to planned objectives and escalate for assistance when deviations require senior management support.• Working understanding of risk analysis, management and critical path analysis.• Teamwork, ownership of assigned work, sense of urgency and outstanding commitment to excellence.• Possesses the latitude and confidence to make decisions and recommendations regarding assigned projects. • Ability to develop and refine effective and efficient processes and procedures to ensure successful implementations for customers.• Resourceful problem-solving skills, with the confidence to ask the right questions so problems, issues or concerns are addressed quickly before they occur or become critical.

Lead projects from start to finish within the established deadlines. Coordinate with internal and external stakeholders to understand the scope of the projects. Work closely with customers to gather requirements and develop functional specifications. Guide the team to implement projects. Worked with customers to streamline the shipping process. I worked nimble and responsive with customers to get the job done quickly. • Core Competencies: Project Management, Business Analysis, Information Technology/Software Development, Technical Writing, Process Flow Documentation, Strong Communication Skills• Documentation, communication, leadership, facilitation, team management and customer relationships• Managing all aspects of multiple projects simultaneously across the software development life cycle phases (SDLC).• Demonstrated ability to track actuals to planned objectives and escalate for assistance when deviations require senior management support.• Working understanding of risk analysis, management and critical path analysis.• Possesses the latitude and confidence to make decisions and recommendations regarding assigned projects. • Ability to develop and refine effective and efficient processes and procedures to ensure successful implementations for customers.• Resourceful problem solving skills, with the knowledge and confidence to ask the right questions so problems, issues or concerns are addressed quickly before they occur or become critical.• Desire to enhance existing technology through innovative and collaborative approaches to exceed customer expectations.

Responsible for managing IT projects (processes, servers, networks, app/dev administrators) globally inIndiana, Michigan, Georgia, New York, New Jersey, Monterrey, Mexico, China and Europe. Additional efforts summarized below:• Managerially, coordinated and managed vendors, consultants and project managers while balancing corporate initiatives. • Led the cloud initiatives including Office 365 / Skype for Business enterprise wide. Deployment for SSCM and Forefront Endpoint protect with in the infrastructure. • Managed high level projects such as the implementation of Epicor ERP 9.05.702A to 10 at multiple locations, domestic and internationally. • Architected and implemented vast security initiatives, a companywide automated portal for helpdesk requests.• Conceptualized and managed the Microsoft domain and Active Directory (AD) integration• Managed the implementation of SharePoint and Winshuttle Workflow to automate webforms for paper reduction purposes.• Oversaw the efforts for planning, building and maintaining Microsoft domains and SQL servers. • Managed Cisco router and SonicWall firewall projects to enhance network security and performance

Responsible for effective management/leadership of high-priority and/or multiple projects from concept through to successful completion with focus on constraints of scope, quality, risk, time, and cost. Provide status reporting, at a high level, to management, including Executive Management, project owners and/or sponsors, and status presentations to management and/or client contacts. Interface with all areas affected by the project including internal users/departments and external clients/customers. Responsible for the implementation and support of all Epicor ERP solutions for the Jay Group and new clientele for the fulfillment, order management and warehouse management systems.

Implementation and support of all Epicor solutions for RAM existing and new clientele for the manufacturing and distribution arena, handle all break and fix client needs for Epicor application servers and employee workstations, worked on updating and upgrading all ERP Servers and workstations, maintain network for RAM and existing clients. Installation and support of SharePoint 2007 servers, setup of workflow and document management, implementation of forms automation for company’s internet and intranet, Implement and Support for DELL PowerEdge Servers, Cisco Routers and switches. Installation and troubleshooting for existing clients for network, software and systems support needs. Support network printers and copiers. Maintain systems backup for RAM and clientele. Break and Fix for RAM and all clients servers, workstations, printers, network and copiers. Maintain daily, weekly and monthly backup to insure complete system integrity. Provide local and remote support for clients. Setup servers and workstations utilizing VMWare.

Setup of workflow and document management, implementation of forms automation for American Airlines infrastructure. Work with multiple project teams, departments and directors for the development of business process management. Utilizing ShareVis forms and workflow automation tools to accelerate the development and utilization of newer technology within Microsoft SharePoint. Work with the development team to enhance current projects and the creation of any corporate needs. Currently integrating multiple teams project resources and data into a seamless business process so all teams can collaborate, communicate and share knowledge.

Implementation and support of all Epicor solutions for RAM existing and new clientele for the manufacturing and distribution arena, handle all break and fix client needs for Epicor application servers and employee workstations, worked on updating and upgrading all ERP Servers and workstations, maintain network for RAM and existing clients. Installation and support of SharePoint 2007 servers, setup of workflow and document management, implementation of forms automation for company’s internet and intranet, Implement and Support for DELL PowerEdge Servers, Cisco Routers and switches. Installation and troubleshooting for existing clients for network, software and systems support needs. Support network printers and copiers. Maintain systems backup for RAM and clientele. Break and Fix for RAM and all clients servers, workstations, printers, network and copiers. Maintain daily, weekly and monthly backup to insure complete system integrity. Provide local and remote support for clients. Setup servers and workstations utilizing VMWare.

Maintain network for Managers, Project Engineers and Mechanical Engineers. Implement and Support DELL PowerEdge Servers, Cisco and Adtran Routers and 3COM switches. Installation and troubleshooting of DELL High End Engineering systems. Installation and troubleshooting for network, software and systems support needs. Break and Fix for Weber servers, workstations, printers, network and copiers. Maintain daily, weekly and monthly backup to insure complete system integrity.

Maintain and support existing network and provide support services for all clientele. Work with Microsoft Server platforms from Windows 2000 thru Windows 2008 Servers. Break and Fix servers, workstations, network and printers for all clients. Setup and installation of all corporate software products for clients from Microsoft, Virus and Operational software products. Provide services onsite and remote for clientele through LogMeIn and RDP and VPN connections.

Responsible for the management of our client’s infrastructure on an enterprise level. Duties include hands-on planning and project reviews to identify potential improvements before they impact our client’s environment. Work closely with the management to ensure all issues are resolved in the most efficient and timely manner. Provide direct line access 24x7x365 on call with a 30 minute response time. Work closely with our clients on a daily bases to provide online case management, 24x7 phone and e-mail support, remote management support, provide instant security alerting service, weekly account updates, onsite evaluations and security newsletters. Provided enterprise level support with over 1 million nodes supporting 18 major accounts concurrently, I provided all my clients with their enterprise level support needs. I worked with these client’s management, IT and Sales staff. to insure that the communication lines where open 24x7 and my clients where 100% satisfied with the services McAfee offered.

Maintain and support existing network and provide support services for all clientele. Provide turnkey systems implementation for Silicon Graphics High End Engineering Systems, work with Microsoft Server platforms from Windows NT Servers to 95, 98 and 2000 workstations. Break and Fix servers, workstations, network and printers for all clients. Installation and setup of all corporate software products for clients from SolidWorks, PTC, SurfCAM, Microsoft, Virus and Operational software products. Provide services onsite and remote for clientele.

Responsible for customer account management. Duties included building customer relationships, selling computer related products across the United States, managing sales people, training and providing positive selling techniques to help the sales people grow their account base.