Shane Mclean Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

GM - Group Billing for a telecommunications company that provides Fibre Connectivity, Voice, Cloud, Data Centre and NBN and other telecommunications services and products.Role objectiveManaging all aspects of end-to-end Billing Operations, including Development and Strategy.Main responsibilities include:Ensure Customers receive necessary Monthly Bills, and all required support is provided.Develop Billing function to ensure Business is well placed to meet current and… Show more GM - Group Billing for a telecommunications company that provides Fibre Connectivity, Voice, Cloud, Data Centre and NBN and other telecommunications services and products.Role objectiveManaging all aspects of end-to-end Billing Operations, including Development and Strategy.Main responsibilities include:Ensure Customers receive necessary Monthly Bills, and all required support is provided.Develop Billing function to ensure Business is well placed to meet current and future product offerings,Develop consistent standards and procedures to meet business, industry, and regulatory billing requirements.Ensure billing accuracy is maintained through ongoing reconciliations and quality control checks.Participate as a Key Stakeholder in all major System projects, including Billing System evaluation and selection, steering group participation, system implementation and ongoing operational management.Identify any business opportunities and work with other GM’s or Key Stakeholders to implement required business plans.Develop billing strategies to improve overall quality and productivity.Manage Billing Support initiatives for independent Service Providers and Enterprise Customers.Plan, coordinate and manage all Billing Operations with Direct Reports to achieve Business goals.Provide ongoing support, training, and development for all Billing staff members.Schedule regular team meetings to discuss business updates, issues, and recommendations.Provide direction and guidance to employees in their assigned roles, responding promptly to input or concerns. Show less

Perth, Wa, Australia

Perth, Australia

Billing and Receivables Manager for a telecommunications company that provides Fibre, Voice, Cloud, Data Centre and DSL services and productsMain responsibilities includeMonthly bill run processes management.Monthly Revenue and analysis reporting.Billing systems integration System testing and Project Development, including Payment Gateways and Usage Rating enginesSoftware implementation.SQL Database Administration.Direct Liaison with Departments and Exec… Show more Billing and Receivables Manager for a telecommunications company that provides Fibre, Voice, Cloud, Data Centre and DSL services and productsMain responsibilities includeMonthly bill run processes management.Monthly Revenue and analysis reporting.Billing systems integration System testing and Project Development, including Payment Gateways and Usage Rating enginesSoftware implementation.SQL Database Administration.Direct Liaison with Departments and Exec Management Team.Billing and Credit Control Staff Management.Liaison with multiple national telecoms carriers. Direct debit and Credit card monthly process managementManagement and resolution of escalated Billing and Finance queriesContinuous Process review and improvementContinuous System review and improvement suggestionsQuality Assurance Management. Data Security Management and support to Group Security ManagerCRM Case ManagementTender Support Contract Management Show less

Perth, Australia

Billing Manager for a telecoms company that provides Fibre, Voice, Cloud Data Centre and DSL services.Main responsibilities includeMonthly bill run processes management.Monthly Revenue and analysis reporting.Billing systems integration System testing and Project Development, including Payment Gateways and Usage Rating enginesSoftware implementation.SQL Database Administration.Direct Liaison with Departments and Exec Management Team.Billing and Credit… Show more Billing Manager for a telecoms company that provides Fibre, Voice, Cloud Data Centre and DSL services.Main responsibilities includeMonthly bill run processes management.Monthly Revenue and analysis reporting.Billing systems integration System testing and Project Development, including Payment Gateways and Usage Rating enginesSoftware implementation.SQL Database Administration.Direct Liaison with Departments and Exec Management Team.Billing and Credit Control Staff Management.Liaison with multiple national telecoms carriers. Direct debit and Credit card monthly process managementManagement and resolution of escalated Billing and Finance queriesContinuous Process review and improvementContinuous System review and improvement suggestionsQuality Assurance Management. Data Security Management and support to Amcom Security ManagerCRM Case ManagementTender Support Contract Management Show less

London, United Kingdom

Billing and Systems Manager for a telecoms and networking companyBased in Battersea I was primarily responsible for all processes and Finance and Billing Systems development.Main tasks included Completion of Monthly billing processes - predominantly voice call cdr and recurring charges.Monthly stats and analysis reporting.Billing and accounting system integration. Supervision of billing and accounting system process.System testing, Projects and Product… Show more Billing and Systems Manager for a telecoms and networking companyBased in Battersea I was primarily responsible for all processes and Finance and Billing Systems development.Main tasks included Completion of Monthly billing processes - predominantly voice call cdr and recurring charges.Monthly stats and analysis reporting.Billing and accounting system integration. Supervision of billing and accounting system process.System testing, Projects and Product development.Software implementation.SQL Database Administration.Implementation and future strategy planning of company policy and system changes.Direct Liaison with Departments and Directors.Carrier Relations with International carriers.Carrier Invoice reconcilliations including MCI Worldcom, OPAL, Energis, Cable & Wireless and NTL.Implementation and completion of monthly automated direct debit batch process.Resolving escalated billing and finance queries of varied nature.Managing escalated credit control issuesStaff training and Support. Show less

London, United Kingdom

Main tasks includedFinancial and Management Accounting support. Provide advice, plan and maintain Sales Ledger systems.Maintain and develop Student database integration into Sales Ledger Systems.Prepare and present finance reports at the request of Faculty Heads and Finance Director.Ensure the provision of an enquiry service to both internal and external clients.Train members of staff in the effective use of software and IT systems.Advise on the coding of courses and… Show more Main tasks includedFinancial and Management Accounting support. Provide advice, plan and maintain Sales Ledger systems.Maintain and develop Student database integration into Sales Ledger Systems.Prepare and present finance reports at the request of Faculty Heads and Finance Director.Ensure the provision of an enquiry service to both internal and external clients.Train members of staff in the effective use of software and IT systems.Advise on the coding of courses and projects within the Femis Student Database system. Produce data and monitor cost recovery projects relating to the commercial interests of the college.Monitoring the Faculties Cost Recovery Budgets and investigations of variances to budgets.Advising on the financial effects of the cost recovery projects to the finance director.Liaise with Faculty Accountancy Manager on all budgeting matters.Take responsibility for the completeness of the sales ledger.Supervision of Income Section.Institute debt chasing, collection, bad debt provision and write off procedure for Sales Ledger Debtors. Show less

London, United Kingdom

New contract, invoicing and cinema royalties database system implemented for one of the UK's largest film distributors. Finance Director of South Thames College agreed my participation in this project where I worked directly with the Project Leader during the system implementation. Main duties were system testing, development requirements and co-ordination of actions and issues logs and query resolution.

South Africa

It is a South African Furniture and Appliance Retail Company that has branches nationally. After a successful time as a Junior Manager I was offered a branch management position of a store that would be regarded as a superstore in Australia. Main tasks includedResponsible for all branch activities including preparation of performance and management reports.Control of sales and profit and loss account and preparation of budgets.Ordering and monitoring of stock levels and… Show more It is a South African Furniture and Appliance Retail Company that has branches nationally. After a successful time as a Junior Manager I was offered a branch management position of a store that would be regarded as a superstore in Australia. Main tasks includedResponsible for all branch activities including preparation of performance and management reports.Control of sales and profit and loss account and preparation of budgets.Ordering and monitoring of stock levels and authorising all branch expenses.Organisation of promotions and sales including local marketing and advertising.Assist with the installation of systems into retail branches and maintaining customer database.Authorise credit deals where credit manager requires additional signature. Liaison with internal and external problem-solvers and monitoring customer query logbook. Identifying trends in the local economy. Supervision of the credit, stock, delivery and sales team including Training and development Attending regional and national meetings on a monthly basis. Improved profit and turnover levels for the branch that resulted in it being the top rated branch in the company (600 stores) the 96/97 December trading period. Show less

High School Certificate

Business Management Diploma, Business Administration And General Management