Shane Ray Email & Phone Number

San Francisco, California, Us

Southfield, Mi, Us

Calabasas, Ca, Us

Atlanta, Georgia, Us

 Cloud Services Engineer, (7/2011 to 3/2012) Tier 2 Support Engineer for cloud hosting products including but not limited to IIS, WebDAV, FTP, MSSQL, MySQL, dedicated and virtual hosted servers. Took initiative to develop tools and re-work systems to make Tier 2 Support teams more efficient, productive, and happy. Cloud Application Management Engineer, (3/2012-1/2013) Responsible for creating and re-defining processes for support staff. Responsible for Tier 3 Support escalations. Continued to develop tools and re-work systems to make Tier 2 Support teams and Tier 3 support more efficient, productive, and happy. Took on new product development working to integrate tools, processes, and added automation to provide a better customer experience. Worked heavily with System Center, Hyper-V manager, Fortinet Fortigate 3950B and FortiOS 4.11, PowerShell, Cisco UCS, and others. Cloud Engineering, (1/2013-2014) Responsible for engineering new products and services. Leveraging current and new technologies to provide cutting edge new and exciting products for our customers. Also responsible for refreshing current offering and products to stay in tune with todays market. Sr. Software Developer (1/2014-1/2017) Responsible for maintaining legacy code base as well as designing and migrating to new architecture. I specialized in process automation and tooling development as well as systems and process integration. Frequently ran lunch and learn sessions to teach others on the team new architecture, technology, processes, and patterns. Worked with offshore staff coordinating deliverables and guiding them on design and architecture. I provided many peer code reviews to ensure the code base stayed clean and true to the architecture choices we have made. I have also received many code reviews and learned from other senior developers and architects.

Tampa, Florida, Us

AppleCare Technical Support for Mac OS X. I provided solutions to many networking, security, and DNS issues to maintain productivity on the call floor. Also made some tools to help advisors through their day to increase productivity and limit distractions. I have also identified many security holes and provided patches or fixes for them. o SykesLinks – Custom home page that puts all advisor tools in one place. Also includes a simplified Kronos (time card). This also gives the supervisor easy access to see which Kronos code that the advisors where in.o Apple Support Sites – The apple support websites that advisors use often suffered from a DNS issue that caused loading times to reach 5+ min. Identified problems, found solution and provided patch.

Us

Managed, trained, and helped 15-20 full time employees, and 90-120 seasonal employees. Was also responsible for all 2nd shift maintenance and IT. 2nd Shift Warehouse Lead, (07/2006 to 05/2009) Worked with associates to maintain smooth shipping procedures. Some daily duties include: Resolved any SKU and product discrepancies and find resolution to daily order issues. Worked with distribution partners to coordinate timely pick-up and delivery of product in a consistent manner. Picked, Packed, and Replenished Products. Managed shipping dock. Coordinated World Ship items.Selected Contributions:o Responsible for much of 2nd shift maintenance.o Responsible for most of 2nd shift IT troubleshooting and repair.o Certified to drive, all equipment including but not limited to: Forklift, Reach Truck, Cherry Picker, Auto Pallet Jacks, Dock Stocker. o HAZMAT Certified.

 Developer, (09/2006 to 09/2007) Developed and edited many complex websites with ASP.NET, C#, PHP, MySQL, HTML, CSS and JavaScript. I designed graphics to make the overall site design more appealing. Helped optimize code and graphics for faster loading.

Us

Repair and refurb of Sanyo cell phones. While learning much more about electronics. Started my intrest in electronics, other minor repair jobs, and many project ideas. L1 Refurb / L2 Repair Technician / QC, (06/2005 to 06/2006) Inspected and repaired various Sanyo/Sprint cellphones down to component level, soldering on a daily basis. I also refurbished Sprint/Sanyo cellphones. Worked as a member of Quality Control and also worked with them when I was a tech to make sure the end result was a good quality product.