The YMCA has been working in the Victorian community since 1853 providing recreation, camping, accommodation and community services. With over 18 million people passing through YMCA doors each year, YMCA Victoria is one of the largest not-for-profit community organisations in Australia.

The Heart Foundation is a charity dedicated to fighting the single biggest killer of Australians – heart disease. For 60 years, they’ve led the battle to save lives and improve the heart health of all Australians.During my time within National Heart Foundation of Australia, I define the IT Strategy and undertake several large business transformations projects. I appointed as the first CIO of the Heart Foundation where I’ve led the IT team along with the wider business from legacy systems and processes to a cloud-based customer first architecture. The transformation won several industry awards during this time and included me being announced in the top 50 innovative CIO’s of Australia and receiving the cover article of Business Chief magazine in Mar 2019.Among my achievements in this role, I:⇨ Defined, supervised and coordinated the largest technology project undertaken by the foundation.⇨ Held credit for introducing a single view of customer and automation providing unique customer engagements supported by rich 1st person data collection and activation, resulting in raising revenue and improving health outcomes.⇨ Planned and defined the strategy as well as led the creation of bring together Heart Foundations disparate systems to build a single, persistent, unified customer view.⇨ Achieved maximum level of customer understanding with the unified customer view aggregating both structured and unstructured data that’s accessible across the Foundation, providing real-time personalisation, customer insights and activation to benefit customers, fund-raisers and heart health teams.⇨ Improved the integrity and efficiency of company security process by deploying multilayer security to manage and monitor the cyber threat. ⇨ Designed and implemented an online grants system that will capture, process and managed $50M in grants applications between 2019 to 2022.

Undertaking large business transformations projects, I led the IT team and wider business from legacy in house systems and processes to a cloud based architecture. Various Key Projects:⇨ Succeeded in migrating the organisation to Office 365, including exchange migrations from 2003 to 365, 365 Dynamics CRM, SharePoint, OneDrive and Microsoft Teams. .⇨ Introduced online collaboration across all states reducing travel expense by 25%.⇨ Leveraged astute capabilities by developing a walking mobile application with the cooperation of Australian Prime Minister’s Office for One Million Steps challenge with 30K downloads for the 20-week challenge. ⇨ Contributed to the success of company progression by introducing and launching regular giving donation processing online contributing 5% to revenue.

BIG4 is a marketing franchise of the leading holiday park destinations in Australia. With approximately 180 parks across Australia and more than 180K loyalty club members.In this role, I demonstrated my project leadership skills to lead project operations from inception to completion regarding the redesigning of BIG4.com.au that included a replacement of the underlying CMS while maintaining the extranet and customer front end that serves 6M unique visitors per year generating $30M in revenue to BIG4 parks. I upheld superior level of management skills to administer and oversee a wide range of enterprise wide HR initiatives project, including implementing new employment contracts, recruitment and induction processes. I ensured the seamless running of data and infrastructure projects positioned the business to analyse marketing activities with financial overlays and consumer behaviours moving the decision-making process away from hindsight and towards actionable insights. I tackled and overcame significant challenges towards the development of new position descriptions establishing SMART KPIs and restructure the employee appraisal process.Following are highlights of the value I brought to the BIG4 Holiday Parks Pty. Ltd.:⇨ Devised, delineated, and formulated IT strategic business plan as well as steered efforts towards introducing the board to overview initial theory and took on the journey from concept to approval. Leading the board in the decision to change current strategy with regards to the way it dealt with technology.⇨ Enhanced the SEO, SEM and CRO across the website that has more than 6 million unique visitors per year. Driving organic and paid search up 12% and conversion 16% year on year across $30M revenue.⇨ Commended by senior management for introducing Employee Assistance Program and establishing reporting on company culture and employee engagement.

As a senior executive of the Australian and New Zealand branch, my focus was on strategic placement and growth of the local business through the effective use of technology and process integration, ensuring insurance regulations and compliance requirements were met and continual productivity enhancements implemented enabling continuation of year on year growth.Expertise and Skills utilised at The Warranty Group:✔ IT Strategy planning✔ Business planning✔ Growth performance✔ Project Management ✔ Website development✔ Human Resource management✔ Product planning✔ Software Development and planning RGP, C++, C#, VB✔ Budget ✔ CRM (Salesforce)✔ SQL Database management, ETL processes✔ ERP, Peoplesoft, ASW✔ Disaster Recovery planning and testing✔ Call center telephone systems, Avaya, Zeacom, VOIP ✔ Regulatory regime of ASIC, APRA and SOX ✔ Office Administration✔ iSeries (AS400)✔ VMWare ESX, Citrix, Microsoft Server✔ Support Call Centre Management

Contracted to RACV as part of their SOA (Service Oriented Architecture) restructure to lead the Novell Netware services as they transitioned to new network architecture.