Tara Shaner Email and Phone Number
Aim-and-forget operations and customer service leader with a proven record of progressive success and process improvement across a range of organizations/business models. Strong emphasis on service in all roles; keeping a commitment is not a matter of training but a reflection of character. Flexible, creative, tenacious about details; I find trust, and empowerment to take risks, to be motivating.KEY ACCOMPLISHMENTS:> Developmental/line editing and coaching of nearly 5M words, including 107 manuscripts in addition to resumes, cover letters, professional correspondence, and PhD proposals.> Managed up to 350 individuals, through team managers with 16 CRMs each. > Developed and evaluated a new email customer service approach that improved customer satisfaction from a rate of 63% to 98% completely satisfied. Focus on personalized contact over perfection, limited use of prepared responses, first person verbiage in emails, and initiating telephone contact. Process implemented by all GM Customer Service centers.>Streamlined vendor contract management role while covering for a maternity leave at corporate, opening up that FTE to additional tasks.> Directed up to three agents in prospecting new accounts, negotiated contracts, and supervised subsequent sub dealers including monitoring advertising to ensure compliance.> Conceived, designed, and published weekly sub dealer newsletters aimed to improve knowledge and level of service.> Chosen to launch WA DC Market based on contract negotiation/closing competency.ADDITIONAL SKILLSTechnical & Software:▪ Cloud database administration/maintenance (MS Access, Elexio, CCB)▪ Advanced Microsoft Office Suite user including Word, Excel, PowerPoint, Publisher▪ General understanding of IT management, including storage (SAN/NAS), networking, and telephony▪ Keyboarding: Accurately types at 61WPM, data entry at 3,828KPHOperations:▪ Define/articulate step-by-step procedures and develop training materials▪ Identifying opportunities for process/efficiency improvement▪ Maintains resources, electronic or physical, in a consistent and clear manner so team members can find required tools
C3 Tri-Cities
View- Website:
- c3tricities.com
- Employees:
- 18
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Operations Support Specialist And Database AdministratorC3 Tri-CitiesKennewick, Wa, Us -
Operations Support SpecialistC3 Tri-Cities Jul 2024 - PresentRichland, Washington, United States -
Developmental Editor/EntrepreneurShaner Media Creations, Llc Mar 2011 - Apr 2024
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Billing & Customer ServiceHealthcare Consulting Services Nov 2003 - Feb 2008Forest Grove, Or
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Manager, OperationsSitel Corporation Aug 2000 - Nov 2003Hillsboro, Or
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Manager, RegionalAdvantage Wireless, Inc. Jun 1998 - May 2000Hawaii, Oregon, Washington State, Washington Dc
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Manager, Office And ItAutomotive Parts Distributor Dec 1996 - May 1998Honolulu, Hawaii
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Manager, Operations/Customer ServiceRam Paging Hawaii Jun 1989 - Oct 1996Honolulu, Hawaii
Frequently Asked Questions about Tara Shaner
What company does Tara Shaner work for?
Tara Shaner works for C3 Tri-Cities
What is Tara Shaner's role at the current company?
Tara Shaner's current role is Operations Support Specialist and Database Administrator.
Who are Tara Shaner's colleagues?
Tara Shaner's colleagues are Jadeane Payne, Amie Crawford, Shelley Armstrong, Linda Pittock, Linda Pittock, Sara Cabe, Roland Wallette.
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