Shane Stollmack Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

- Responsible for thorough understanding of all cost factors affecting profitability and providing accurate margin analyses of forklifts for large deals/key accounts across multiple markets (US, Canada, Mexico, Latin America) - Create, maintain and audit active sales promotions in the CRM system along in addition to drafting new sales promotion agreements.

Houston, Texas, United States

- Responsible for enhancing functionality, resolving issues, and upgrading the CRM system - Communicate with multiple departments, vendors, and dealers in order to identify needs and provide solutions or guidance on software use- Manage user permissions and roles in the CRM software and accompanying web portal- Enhance coworkers’ user experience through.

9700 Richmond Ave #160, Houston, TX 77042

-Manage 21 communities (2,796 units) that range from single family developments to townhouses/condominiums-Handle all incoming calls for portfolio from residents and vendors-Solicit bids for various maintenance projects-Oversee repairs to ensure satisfactory and timely work-Handle all aspects of community upkeep and resident satisfaction

Houston, Texas Area

-Successfully co-manage the Resource Center consisting of 10 agents-Manage a high volume call center environment by leading phone/shift coverage, training new hires, and coaching/correcting agents to achieve targeted goals-Conduct secondary orientation for all new hires company wide -Organize and maintain daily reports of call flow statistics designed to.

Houston, Texas Area

-Promoted to shift lead and helped coach new agents on effective call handling-Effectively processed 200-300 calls daily through efficiently obtaining the needed information for our clients-Successfully handled several hundred calls from a diverse variety of clients, i.e. generator rental companies, physicians’ offices-Prioritized and dispatched emergency.