Shane Sterling Email and Phone Number

Dynamic business manager with a proven track record that includes leadership of complex technical projects, client relationship building, and development and motivation of talented teams. Demonstrated talent for assessing and delivering business solutions in high-volume, deadline-driven environments. Outstanding critical thinking abilities leading to sound decision making and process management. Solid communication skills, relating effectively with client decision makers, senior management, staff, and partners at all levels.Managed the software life cycle from strategic planning to tactical activities for Kenexa's ATS products. Specified market requirements by conducting market research and communication with customers, sales and service teams. Created documentation for engineering, service and sales teams. Worked closely with Software Engineers to improve product quality and engineering effectiveness. Define product user personas, user requirements, and usability improvements. Visit customers in the field and remotely to assess needs and priorities. Specialties:• International Resource Management • Innovative Leadership• Change Management• Problem Resolution• Customer Relationships • Technology Development• Vendor Management • Best Practices Management• SAAS & PAAS• Team Building & Training