Shane Tomkinson Email & Phone Number

Burgess Hill, GB

Crawley

I went on holiday, came back to learn I am a manager...

Crawley, UK

Following the Cisco acquisition of BroadSoft plc, I continue my role, though renamed as a PM rather than PSM.

Crawley, UK

As the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, BroadSoft helps deliver applications Enterprise customers demand.As a PSM in the Global ProServices Team, the role manages the E2E partner/customer on-boarding for the Broadsoft cloud product, Broadcloud, in the EMEA regions.In 2016, I solely.

Brighton, United Kingdom

• A Cloud Communications Service Provider offering PCI-DSS complaint, multi-technology hosted contact centre and telephony services in EMEA, South America, North America and Africa.Providing project steer and solution.
• Delivered projects: Contact centre IVR/ACD on Vocalcom platform delivered in Tallinn (Estonia), Belfast and London. Entire estate DSL upgrade programme. Multiple office relocations for customers. Datacentre expansion.
• Authors all Design Documentation for RFI tenders and supporting project process documentation/workstreams/RFI templates. Show less

Docklands, London

• Opportunity in a start-up company as the Master Distributer of Esna Technologies ‘OfficelinX’ Unified Communications platform in the first EMEA roll-out, partnered with Google Sales Europe.Providing pre- and.
• Led Google Sales project, delivering Unified Communications integration between Google Mail and legacy PBX systems, across multiple Google offices in Europe.
• Quality Management Services to maintain ISO9001 accreditation.
• Certification: EsnaTech Officelinx 8.0. Show less

Crawley, West Sussex

• Overall responsibility for delivering a transition of all global voice, data, cabling and desktop contracts to a single vendor for a single badged solution with an annual budget in excess of £6.5m.Recurring.
• Managed the Network Guardian program from transition to first phase global operation.
• Overall Opex saving of 17% in two years with a forecast target of 25% for global voice, data, cabling and desktop services.
• Renegotiated UK Cabling services, VHF Aircraft communications and UK Mobile contracts to reduce Opex by approx. 25%
• Member of the Corporate IT Forum. Show less

Crawley, West Sussex

• Managed the UK Operations Telecoms team with overall responsibility for service provision ensuring voice service continuity, operational level governance and change management. Publishing staff and vendor performance.
• Renegotiated telephony, hardware and maintenance contracts to reduce Opex by 60%.
• Redesigned the UK telebusiness strategic contact centre infrastructure from a legacy TDM environment… Show more Managed the UK Operations Telecoms team with overall responsibility for service provision ensuring voice.
• Redesigned the UK telebusiness strategic contact centre infrastructure from a legacy TDM environment to a PCI-DSS vendor managed service delivered over MPLS from an IP hosted platform, providing a scalable and cost.

Crawley, West Sussex

• Overseas Project Management- APACSole project resource and on-going support to Virgin Atlantic outstations in Asia and the Pacific Rim, managing supplier relationships as well as an enthusiastic hands on approach to.
• Airline operation relocations and upgrade projects in Shanghai, Hong Kong, Delhi, Tokyo, and Athens from 1999 to 2008 delivered to scope and… Show more Overseas Project Management- APACSole project resource and.
• Airline operation relocations and upgrade projects in Shanghai, Hong Kong, Delhi, Tokyo, and Athens from 1999 to 2008 delivered to scope and on schedule.
• Telecoms project management of new route start-ups in Dubai & Mumbai in 2005, Sydney in 2004 and Delhi in 2000.Telecoms Analyst- UKPart of three man team responsible for day to day operational management of a private.
• Delivered UK radiocomms assessment and upgrade of the entire handset to mast infrastructure in 2007.
• Researched and deployed a billing ratification application and auditing facility, realising significant cost and resource savings over the previous process.

Brighton, United Kingdom

Translating European medical documentation as part of private medical insurance services.

South Kensington, London

• Teaching modern and Renaissance fencing techniques for drama students as part of The Society of British Fight Directors accreditation and examination process within drama schools.Achievements:
• Advanced SBFD Stage Fighting grade. 5 Gold Star awards in Foil and Sabre.
• Productions for BBC, Warner Brothers, Channel 4, English Heritage, and others.