Shane Van Moerkerken Email & Phone Number

City Of Cape Town, Western Cape, South Africa

• Build and maintain relationships with brands/groups/chains, owners, and management companies to secure and expand our enterprise clientele.• Lead revenue growth initiatives by prospecting and acquiring new business. Take charge of the complex sales cycle and assume full ownership of deals, often with multiple stakeholders.• Manage and maintain a healthy pipeline of key customers and consistently seek for new opportunities among our customers and qualified prospects.• Develop and deliver compelling presentations, sales pitches and demos, to drive awareness and adoption of our solutions.• Collaborate closely with the Customer Success and Marketing teams to develop and implement strategic account plans aimed at maximizing customer satisfaction and business growth.

Cape Town, Western Cape, South Africa

Reporting to the Area Manager Director in the Account Management team in Africa, Indian Ocean markets (South Africa, Tanzania, Zanzibar) by engaging with internal and external stakeholders• Manage on average 150 of the highest preforming Expedia Group partners per quarter in the Market (South/ Southern Africa) Achieving 105% revenue growth YoY, maximizing market and revenue growth opportunities• Managing Tanzania/ Zanzibar – the 7th highest revenue producing +$100 million in annual revenue markets Africa, Indian Ocean• Running data through the in-house analysis pipeline and analysing, interpreting and reporting the results to partners (Tableau, SalesForce) and presenting to partners on a bi-monthly basis• Prepare, schedule, and conduct Executive Business Reviews with C-suite; maintain accurate record of discussions and action items – Averaging success 9% above target and peers• Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.• The focus is retention/ negotiations & Sales/ Acquisitions, Contract negotiations, when we are more expensive than competitor; using the UVP to upsell Expedia Group, Upselling (upgrade current offerings), pitching (new recommendations) & Cross sell (VIP), Payment disputes.• Support the internal team develop and execute training to the Account management & Market Operation teams, onboarding of new talent (trained +10 new starters, systems training)• Average 8 partner interactions daily (Phone, Zoom, F2F) – Achieving an average of 330 partner interactions per quarter 2023• Acquisitions consultant to Onboarding team – Bridging the gap between account management and Onboarding team, assisting in +200 new acquisitions in Africa 2023

Cape Town

In this role I am responsible for the development and retention of hotel partnerships within the Expedia Group portfolio in excess of $1 million per account, additionally covering 500+ new partners that I have contracted and onboarded. I am proud to be nominated as one of the top three Market Associates from a pool of multiple candidates from across Europe, Middle East and Africa region. Role highlights include:Manage on average 150- 200 Expedia Group partners per quarter, maximizing market and revenue growth opportunities. Annual Account revenue generation achieved of +ZAR 150 Million.•Deliver data and insights to hotel partners on revenue management advice and marketing opportunities•Represent Expedia in the local market, build Expedia's company profile with key local influences (e.g. WTM, Indaba, Cape Town Tourism AGM etc.) and provide expertise to the local industry•Work effectively and multi task towards daily targets and team metrics; complete all work to program standards as defined for ea ch process; focus on continuous improvement achieving KPI success for 2020•Work with Customer Service and Product Development teams to enhance the overall customer experience. Communicate the progress of quarterly initiatives to internal and external stakeholders.•Ensure suppliers understand Expedia’s partner tools and increase supplier usage of the platform

Cape Town Area, South Africa

In this role I was responsible for leading a team of four people and for being the bridge between the marketing and sales teams on translating client needs into our digital marketing efforts. Role highlights include:• Identified client needs and suggested appropriate services to enhance client experience. • Continually researched new business opportunities in the market. • Designed and ensured accurate analytical reporting on various metrics for team (market reach, click through rates, social media interaction). Monthly reporting to internal and external stakeholders • Built long-term trusting relationships with clients to achieve ultimate client retention. • Managing Digital footprint (SEO phrasing for websites, Google Analytics, Social media growing social media accounts from 400 to +8000 by end of 2015) for C suite/ LT• Driving Online Travel Agency/ direct website strategies & implementation• Trouble shooting on technical issues in sales distribution channels and systems training for team

Cape Town, Western Cape, South Africa

In this role I managed the Online Travel Agency rate strategies, social media pages and direct websites for several properties covering eight brands. Role highlights include:• Designed and built eight Lion Roars websites (Content/ SEO/ Plugins) – Efficient in HTML: Amakhala Game reserve moved to #1 game reserve in Eastern Cape in search results• Implementation of online strategies – Driving online sales platforms: Direct bookings/ Online travel agencies, Channel Manager operations• Managed and developed eMarketing campaigns (mass mailers, PPC, social media ad – using Facebook ad centre/ Google AdWords/ Everlytic)• Created and managed all Social Media content for Eight brands (Twitter, Facebook, Pinterest, blog writing)• InDesign/ Photoshop all Group Flyers/ Magazine articles/ Marketing booklets/ Banners/ WTM & Indaba Tradeshow wall Banners

Bachelor Of Business Administration Degree In Brand Building And Management, Brand Management

Activities and Societies: This 3-Year qualification combines strategy and creativity in business with financial management, economics.

National Senior Certificate, Business Studies