Shane Wiley Email & Phone Number

Remote

• Facilitated the monthly global onboarding programs for Sales and Support roles for in-seat reps• Created and presented Enterprise training for sales reps resulting in an increased ASP• Developed and delivered HUG talks to HubSpot customers• Partnered with global stakeholders including Enablement Partners, Learning Experience Designer, and Global Programs to implement programmatic changes and development • Designed and iterated on content and learning experiences based on feedback from learners and key stakeholders to create effective solutions

Remote

• Oversaw operational systems necessary to ensure we are able to deliver virtual training globally• Developed systems in Airtable to track revenue of trainings and allow trainer to see the direct impact they've had towards company revenue• Project planed and worked cross functionally to launch new offerings that suit HubSpot's customer needs• Collaborated internally to maintain consistency of content across all teams• Evaluated the effectiveness of the customer training content to prioritize content updates• Identified new, scalable ways to deliver high-quality services/classes• Delivered high-impact HubSpot software training courses that drive customer success• Onboarded and mentored new Customer Trainers

Cambridge, Massachusetts

• Deliver engaging in-person trainings to HubSpot customers in North America• Establish methods to collect and track NPS information from past attendees• Create and manage the email marketing for trainings to increase attendance and awareness

Cambridge, Massachusetts

Charleston, South Carolina Area

• Maintain regular contact with all customers through office visits and daily phone communication• Host online webinars to educate users on best practices, guided course set ups, and new tools and features• Prioritize and balance competing priorities while upholding the highest level of customer service• Attend occasional trade shows

Newton, Ma

• Wrote and posted job descriptions for hiring• Screened resumes, organized candidates/team information• On-boarded new employees with trainings as well as business process development• Administrative/operations support- researched new technologies and other solutions to meet organizations needs• Supported sales and light accounting• Internal marketing support

Newton, Ma

• Communicate information speaking with prospective students both in person as well as over the phone• Prioritize tasks throughout the office dealing with data entry and meeting with prospective students• Clarify any questions prospective students have in an effort to enhance their visit to campus

Dedham, Ma

• Tracked the effectiveness of print, email, and web campaigns to ensure maximum return• Took advantage of opportunities to promote events and publications through social media marketing• Actively monitored and updated content on web site to ensure it captures the unique value proposition and reflects quality of the marketing opportunities offered to vendors and partners

Hadley, Ma

• Constructed a customer-centric culture, focused on delivering highly satisfying customer experiences • Built customer loyalty by converting customer relationship marketing and customer capture• Demonstrated ability to multi-task, while being attentive to customers, and remaining flexible to the needs of the business

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Administration And Management, General

Spent the semester studying abroad