Shane Stevens Email & Phone Number

Katy, TX, US

Easy & Effective Solutions for IT Challenges - CinchOps partners with you to understand your business needs and goals becoming a trusted IT advisor and not just another IT vendor looking to send you a bill. With a team that has over three decades of experience in delivering complex IT systems, we focus on removing technical challenges and frustrations that.

• Conducted comprehensive assessments of SaaS architectures to ensure compliance with industry standards and best practices. Identified potential vulnerabilities and recommended effective security measures to safeguard.
• Developed and implemented data-driven strategies to enhance platform usage statistics across various clients in the e-commerce and retail businesses.
• Collaborated with cross-functional teams to introduce user-friendly features and streamline workflows. minimizing the impact of potential disruptions.
• Leveraged data analytics, platform telemetry and user research to gain deep insights into successful customer usage profiles to promote increased platform adoption leading to increased renewal rates.

Austin, Texas, US

• Spearheads technological strategy and provides thought leadership to a highly skilled engineering and architecture team. Oversees all platform-related initiatives and backlog as the product owner, ensuring alignment.
• Transformed branching, build, and DevOps strategies, resulting in accelerated deployments and streamlined time-to-market.
• Orchestrated a remarkable expansion of the engineering teams, doubling their size from 80 to 200 members, thereby propelling exponential organizational growth.
• Developed and implemented robust operational and security incident response plans, fortifying the company's resilience, and minimizing the impact of potential disruptions.
• Led the strategic relocation, redesign, and fortification of engineering, sales, and support IT labs, optimizing infrastructure and revolutionizing operational efficiency.

San Francisco, California, US

• Directed and supervised all aspects of the engineering department, providing strategic leadership and driving innovation in alignment with the company's objectives. Collaborated with cross-functional teams to define.
• Played a pivotal role as a member of the Chief Product Office, identifying and evaluating new product opportunities in the Privileged Access Management (PAM) and Privileged Identity Management (PIM) domains.
• Secured additional investment from Thoma Bravo by successfully launching a new vaulting governance product line.
• Established strategic partnerships with third-party development partners, facilitating the execution of "burst" development projects and accelerating time-to-market.
• Initiated the corporate "Interlock" process, enabling cross-functional teams to jointly review, prioritize, and weigh the product backlog.

• Conducted comprehensive assessments of SaaS architectures to ensure compliance with industry standards and best practices. Identified potential vulnerabilities and recommended effective security measures to safeguard.
• Developed and implemented data-driven strategies to enhance platform usage statistics across various clients in the e-commerce and retail businesses.
• Collaborated with cross-functional teams to introduce user-friendly features and streamline workflows.
• Leveraged data analytics and user research to gain deep insights into successful customer usage profiles.

Raleigh, North Carolina, US

• Developed and executed strategic plans for product development, innovation, and customer success initiatives. Led cross-functional teams in the successful delivery of high-quality software solutions following project.
• Contributed to the successful acquisition of CollabNet VersionOne (CNV1) by TPG from Vector Capital.
• Coordinated development teams tasked with pioneering Agile portfolio management and DevOps product lines (VersionOne, TeamForge, and Continuum).
• Efficiently managed cross-site product delivery with distributed Scrum teams of over 100 developers.
• Built a robust process utilizing Pendo and Gainsight to capture and act on key adoption and usage indicators for VersionOne and TeamForge platforms.
• Achieved a groundbreaking milestone by securing the largest single license and service delivery transaction in company history for the VersionOne agile planning and development process platform.

• Coordinated Power Systems technology and reported to division management, ensuring the alignment of strategies, processes, and corresponding R&D plans. Facilitated technology issues within Power Systems solutions and.
• Achieved a remarkable 50% reduction in delivery and implementation time for complex systems by implementing agile development processes for effective coordination of deliveries from development groups across multiple.
• Attained the highest Net Promoter Score (NPS) in the product's history, reflecting exceptional customer satisfaction and loyalty.
• Successfully delivered Advanced Distribution Management Systems (ADMS) to esteemed clients including ComEd, CenterPoint Energy, PG&E, and CLK Energy, as well as SCADA/EMS systems to prominent entities such as NYISO.
• Led and directed an R&D organization consisting of over 150 engineers across four sites, fostering a collaborative and high-performing environment to drive innovation and deliver outstanding results.

San Jose, CA, US

• Oversaw and directed the engineering department, managing a team of engineers and technical professionals to drive the successful development and delivery of innovative networking solutions. Defined and executed the.
• Led multi-site engineering teams spanning locations such as San Jose, Houston, Dallas, Austin, Ottawa, Bangalore, and Chennai.
• Played a key role in building high-performing engineering teams by identifying and hiring top-tier software development engineers.
• Developed Cisco's SAP IT Process Orchestration (SAP ITPA) product line, which was OEM'ed by SAP for systems management and monitoring of SAP environments, including HANA.
• Led the product integration efforts for Cisco Cloud Portal (NewScale) acquisition.

San Jose, CA, US

• Develop and implement corporate quality process which has resulted in the highest quality releases in company’s 20+ year history
• Quality initiatives resulted in higher customer product satisfaction resulting in numerous multi-million dollar enterprise license agreements
• Developed and implemented corporate Project Management Process
• Manage Quality Engineering and Support teams responsible for product releases and support of multiple product lines
• Conduct executive reviews and hand-offs of products from Engineering to internal Sales, Marketing and Sales Support teams
• Work with product management and product architects to develop product requirements and design specifications

Houston, Texas, US

• Managed releases of multiple security product lines
• Developed Product Management Process adopted across multiple sites
• Integrated Quality Engineering teams following multiple corporate acquisitions
• Track release processes and measure quality of releases utilizing quality metrics
• Lead Product Core Team (Cross group release team consisting of representatives from Development, Quality Engineering, Product Management, Field Management, Technical Support, Documentation and Sales)
• Lead Common Criteria Certifications effort for security software product lines

Sugar Land, TX, US

• First dedicated support engineer responsible for building industry leading Technical Support team
• Developed Technical Support Team into a marketable asset used by Sales
• Managed 24x7x365 Technical Support Group
• Responsible for hiring, reviewing and career development of Technical Support members
• Directly trained new technical support representatives
• Developed training materials and technical support metrics

Bachelor Of Science - Bs, Computer Engineering

Bachelor Of Science - Bs, Computer Engineering