Shane Stevens Email & Phone Number

Katy, Tx, Us

Easy & Effective Solutions for IT Challenges - CinchOps partners with you to understand your business needs and goals becoming a trusted IT advisor and not just another IT vendor looking to send you a bill. With a team that has over three decades of experience in delivering complex IT systems, we focus on removing technical challenges and frustrations that drain your time and pull you away from focusing on growing your business.

Conducted comprehensive assessments of SaaS architectures to ensure compliance with industry standards and best practices. Identified potential vulnerabilities and recommended effective security measures to safeguard sensitive data and mitigate risks. Collaborated with development teams to implement robust security controls and monitor their effectiveness. Streamlined platform deployment processes to minimize downtime and maximize efficiency. Analyzed performance bottlenecks and devised strategies to optimize system performance. Implemented effective scaling mechanisms to support increasing user demands and accommodate future growth. Conducted in-depth analysis of customer needs and preferences to develop tailored solutions. Worked with sales and marketing teams on the creation of targeted campaigns and promotional materials to drive customer adoption. Provided training and support to customers to ensure successful platform on-boarding and adoption.• Developed and implemented data-driven strategies to enhance platform usage statistics across various clients in the e-commerce and retail businesses.• Collaborated with cross-functional teams to introduce user-friendly features and streamline workflows. minimizing the impact of potential disruptions.• Leveraged data analytics, platform telemetry and user research to gain deep insights into successful customer usage profiles to promote increased platform adoption leading to increased renewal rates.

Austin, Texas, Us

Spearheads technological strategy and provides thought leadership to a highly skilled engineering and architecture team. Oversees all platform-related initiatives and backlog as the product owner, ensuring alignment with business goals. Leads the design and implementation of innovative software solutions, driving product development and enhancing customer experience. Manages the engineering profit and loss (P&L) statements, streamlining internal processes and workflows, optimizing operational efficiency, and reducing costs while maintaining high-quality standards. Actively promotes company initiatives by engaging with market analysts and industry-related publications, effectively increasing brand visibility and market presence.• Transformed branching, build, and DevOps strategies, resulting in accelerated deployments and streamlined time-to-market.• Orchestrated a remarkable expansion of the engineering teams, doubling their size from 80 to 200 members, thereby propelling exponential organizational growth.• Developed and implemented robust operational and security incident response plans, fortifying the company's resilience, and minimizing the impact of potential disruptions.• Led the strategic relocation, redesign, and fortification of engineering, sales, and support IT labs, optimizing infrastructure and revolutionizing operational efficiency.

San Francisco, California, Us

Directed and supervised all aspects of the engineering department, providing strategic leadership and driving innovation in alignment with the company's objectives. Collaborated with cross-functional teams to define and prioritize product requirements, balancing customer needs, market trends, and technical feasibility. Implemented agile development methodologies and best practices to optimize productivity, efficiency, and collaboration within the engineering teams. Conducted technical evaluations to identify opportunities for process improvement, cost optimization, and technology adoption. • Played a pivotal role as a member of the Chief Product Office, identifying and evaluating new product opportunities in the Privileged Access Management (PAM) and Privileged Identity Management (PIM) domains.• Secured additional investment from Thoma Bravo by successfully launching a new vaulting governance product line. • Established strategic partnerships with third-party development partners, facilitating the execution of "burst" development projects and accelerating time-to-market.• Initiated the corporate "Interlock" process, enabling cross-functional teams to jointly review, prioritize, and weigh the product backlog.

Conducted comprehensive assessments of SaaS architectures to ensure compliance with industry standards and best practices. Identified potential vulnerabilities and recommended effective security measures to safeguard sensitive data and mitigate risks. Collaborated with development teams to implement robust security controls and monitor their effectiveness. Streamlined platform deployment processes to minimize downtime and maximize efficiency. Analyzed performance bottlenecks and devised strategies to optimize system performance. Implemented effective scaling mechanisms to support increasing user demands and accommodate future growth. Conducted in-depth analysis of customer needs and preferences to develop tailored solutions. Worked with sales and marketing teams on the creation of targeted campaigns and promotional materials to drive customer adoption. Provided training and support to customers to ensure successful platform onboarding and adoption.• Developed and implemented data-driven strategies to enhance platform usage statistics across various clients in the e-commerce and retail businesses.• Collaborated with cross-functional teams to introduce user-friendly features and streamline workflows.• Leveraged data analytics and user research to gain deep insights into successful customer usage profiles.

Raleigh, North Carolina, Us

Developed and executed strategic plans for product development, innovation, and customer success initiatives. Led cross-functional teams in the successful delivery of high-quality software solutions following project timelines, budgets, and quality standards. Managed the profit and loss (P&L) responsibilities for the Professional Services department, optimizing financial performance and resource allocation. Developed and maintained strong relationships with key customers, acting as a trusted advisor and strategic partner. Spearheaded talent acquisition efforts, identifying and hiring top-performing team members for development, customer success, renewals, professional services, and technical support organizations.• Contributed to the successful acquisition of CollabNet VersionOne (CNV1) by TPG from Vector Capital.• Coordinated development teams tasked with pioneering Agile portfolio management and DevOps product lines (VersionOne, TeamForge, and Continuum).• Efficiently managed cross-site product delivery with distributed Scrum teams of over 100 developers.• Built a robust process utilizing Pendo and Gainsight to capture and act on key adoption and usage indicators for VersionOne and TeamForge platforms.• Achieved a groundbreaking milestone by securing the largest single license and service delivery transaction in company history for the VersionOne agile planning and development process platform.

Coordinated Power Systems technology and reported to division management, ensuring the alignment of strategies, processes, and corresponding R&D plans. Facilitated technology issues within Power Systems solutions and across divisions by actively involving at an operational level in critical technology projects. Fostered a culture of innovation and creativity, developing and facilitating innovative processes and ensuring the establishment of key performance indicators (KPIs) for tracking. Managed the R&D P&L, in accordance with parameters determined by the NEMA Division President.• Achieved a remarkable 50% reduction in delivery and implementation time for complex systems by implementing agile development processes for effective coordination of deliveries from development groups across multiple sites.• Attained the highest Net Promoter Score (NPS) in the product's history, reflecting exceptional customer satisfaction and loyalty.• Successfully delivered Advanced Distribution Management Systems (ADMS) to esteemed clients including ComEd, CenterPoint Energy, PG&E, and CLK Energy, as well as SCADA/EMS systems to prominent entities such as NYISO, Detroit Edison, National Grid US, and National Grid UK.• Led and directed an R&D organization consisting of over 150 engineers across four sites, fostering a collaborative and high-performing environment to drive innovation and deliver outstanding results.

San Jose, Ca, Us

Oversaw and directed the engineering department, managing a team of engineers and technical professionals to drive the successful development and delivery of innovative networking solutions. Defined and executed the engineering strategy and roadmap in alignment with business objectives, ensuring the development of cutting-edge technologies and products. Led the product development lifecycle from concept to release, collaborating closely with cross-functional teams including product management, design, and quality assurance to secure timely and high-quality deliverables.• Led multi-site engineering teams spanning locations such as San Jose, Houston, Dallas, Austin, Ottawa, Bangalore, and Chennai. • Played a key role in building high-performing engineering teams by identifying and hiring top-tier software development engineers.• Developed Cisco's SAP IT Process Orchestration (SAP ITPA) product line, which was OEM'ed by SAP for systems management and monitoring of SAP environments, including HANA.• Led the product integration efforts for Cisco Cloud Portal (NewScale) acquisition.

San Jose, Ca, Us

• Develop and implement corporate quality process which has resulted in the highest quality releases in company’s 20+ year history• Quality initiatives resulted in higher customer product satisfaction resulting in numerous multi-million dollar enterprise license agreements• Developed and implemented corporate Project Management Process• Manage Quality Engineering and Support teams responsible for product releases and support of multiple product lines• Conduct executive reviews and hand-offs of products from Engineering to internal Sales, Marketing and Sales Support teams• Work with product management and product architects to develop product requirements and design specifications• Account management of key customer accounts (Microsoft, Hewlett-Packard, New York Stock Exchange, Warner Brothers, T-Mobile, General Mills, Sikorsky Aircraft, ING Investments)

Houston, Texas, Us

• Managed releases of multiple security product lines• Developed Product Management Process adopted across multiple sites• Integrated Quality Engineering teams following multiple corporate acquisitions• Track release processes and measure quality of releases utilizing quality metrics • Lead Product Core Team (Cross group release team consisting of representatives from Development, Quality Engineering, Product Management, Field Management, Technical Support, Documentation and Sales) • Lead Common Criteria Certifications effort for security software product lines

Sugar Land, Tx, Us

• First dedicated support engineer responsible for building industry leading Technical Support team• Developed Technical Support Team into a marketable asset used by Sales• Managed 24x7x365 Technical Support Group • Responsible for hiring, reviewing and career development of Technical Support members • Directly trained new technical support representatives • Developed training materials and technical support metrics • Validate product releases, updates and hot fixes • Assisted customers on technical and product rollouts • Created custom reporting solutions for corporate engineering software • Lead customer training sessions at annual and regional users’ group meetings

Bachelor Of Science - Bs, Computer Engineering

Bachelor Of Science - Bs, Computer Engineering