Shane Young Email & Phone Number

Beaverton, Or, Us

North Plains, Oregon, Us

Tualatin, Or, Us

I manage all things IT for a $22M global manufacturer of custom-engineered commercial kitchen ventilation hoods; a division of the ITW Food Equipment Group. I came on board to design and deploy a strategic IT plan and modernize business operations. I also manage network and system administration, and user support. ✔ Created a five-year strategic IT plan that has enabled the company to plan for growth.✔ Replaced outdated servers with a clustered virtual server environment (Hyper-V) and moved Gaylord from a Windows 2000 AD domain to a 2012r2 -- moves that improve reliability, robustness and will accommodate planned automation of IT systems and processes.✔ Enabled electronic data collection by replacing the company’s outdated, wired and wireless networks. ✔ Designed and deployed a disaster recovery (DR) system to replace the company’s antiquated backup routine.

Wilsonville, Or, Us

I shifted into an IT leadership role combining management, system administration and user support. The focus here was on the development and deployment of technology projects and system upgrades that modernized the business and greatly increased productivity. ✔ Delivered 300% improvements to connectivity while cutting costs by 33% by modernizing the network and computer systems. ✔ Converted an analog phone system to a VoIP (Shoretel) system with no downtime and very little learning curve.

Austin, Texas, Us

I was a part of a National Technical Support team that provided 3rd level tech support for ADP's w.e.b. CRM Product. We helped customers with challenging issues related to database structure, data integrity and code problems that level 1 and 2 tech specialists were unable to resolve.✔ Cut ticket backlog by 50%+ and dramatically reduced open cases.✔ Coached and mentored level 2 support members, which reduced the number of cases that required 3rd level support.

Burbank, Ca, Us

I supported the launch of a call center then managed CRM (RightNow) for the company’s call center operations. I also provided high-level reporting for call center managers, marketing and engineering leaders and the executive team. ✔ Developed an internal VB call scripting application for agents, which cut training time and improved consistency by providing customers a standardized message.

Milwaukee, Wisconsin, Us

I served as a technical lead focused on database (MSSQL) and CRM (Magic Service Desk) administration. Here, I supported a team in the management and administration of software, servers, and computers. ✔ Managed two conversions of Summit’s CRM tool.✔ Proposed and rolled out a computer purchasing plan that cut costs by giving Summit greater purchasing power.

Corvallis, Or, Us

This was an early-career leadership opportunity that involved hiring, training, motivating and managing a 90-person support staff across multiple computer labs, including a 24x7 facility.✔ Invited to serve as Interim Manager, with focus on coordinating and managing the department's participation in campus information systems projects.