Shania Ali Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a PSC Intern at UKG, I am gaining hands-on experience in the dynamic field of professional services consulting. My role involves collaborating with cross-functional teams to support project management, assist in client implementations, and contribute to the optimization of workforce management solutions. Through this position, I am developing a deep understanding of client needs, enhancing my analytical skills, and learning how to ask thoughtful questions to prospects to gauge what they are looking to change.Key Achievements:- Delivered a successful 10-minute demo of the UKG Ready app to a live audience, effectively showcasing product features and improving presentation skills, resulting in positive feedback from mentors- Collaborated with a fellow intern to update Quarterly Reflections for both the East and West teams, incorporating feedback from 10+ PSCs to enhance presentation quality and content, leading to more effective team meetings- Utilized Salesforce to generate reports for PSCs, streamlining the process for filling out quarterly reflections and saving significant time and effort for the team

Peachtree Corners, Georgia, United States

As a Front Desk Receptionist at Dermani MedSpa, I served as the first point of contact for clients, embodying the spa's commitment to exceptional service and client care. My role was pivotal in creating a welcoming and efficient environment, ensuring that every client's visit started and ended on a high note.Key Achievements:- Served as a knowledgeable liaison between clients and service providers, answering inquiries with accuracy and ensuring client needs were communicated effectively to facilitate personalized care- Managed client appointments with precision, utilizing our scheduling system to optimize the flow of visits, reduce wait times, and enhance client satisfaction- Reviewed appointment books, looked ahead and made notes, confirmed, rescheduled/booked appointments

United States

In my role as a Sales Data Quality Analyst Intern at UKG, I embraced the challenge of ensuring the integrity and accuracy of sales data, a critical component underpinning the strategic sales initiatives of the organization. Through meticulous analysis and innovative problem-solving, I contributed to enhancing data quality and supporting the sales team's effectiveness.Key Achievements:- Performed data updates, account creation, and merge records in Salesforce with attention to detail and maintaining the highest level of quality.- Analyzed and interpreted data to provide ongoing support and facilitate strategic decisions.- Developed and executed a data quality strategy, including quality monitoring and cleansing.- Conducted thorough research on companies, particularly on mergers, acquisitions, and divestitures.- Communicated findings and recommendations in a clear and concise manner.

Dunwoody, Georgia, United States

As a Front Desk Receptionist at Dermani MedSpa, I served as the first point of contact for clients, embodying the spa's commitment to exceptional service and client care. My role was pivotal in creating a welcoming and efficient environment, ensuring that every client's visit started and ended on a high note.Key Achievements:- Served as a knowledgeable liaison between clients and service providers, answering inquiries with accuracy and ensuring client needs were communicated effectively to facilitate personalized care- Managed client appointments with precision, utilizing our scheduling system to optimize the flow of visits, reduce wait times, and enhance client satisfaction- Reviewed appointment books, looked ahead and made notes, confirmed, rescheduled/booked appointments

Chamblee, Georgia, United States

I had the unique opportunity to define the role's impact and set a high standard for future interns. Leveraging my interpersonal and analytical skills, I contributed significantly to enhancing client satisfaction and streamlining operational processes.Key Contributions:- Championed exceptional customer service, addressing client needs promptly and accurately, which fortified trust and loyalty among our existing client base.- Efficiently managed underwriting requests, ensuring accurate and timely responses that supported the branch's sales and service objectives.- Spearheaded the distribution of office reports, optimizing the flow of information and contributing to the overall efficiency and organization of the branch.- Played a crucial role in customer engagement initiatives by proactively contacting clients for document signatures, significantly improving the turnaround time for completing insurance transactions.

Duluth, Georgia, United States

As a dedicated Team Member at Chick-Fil-A, I played a vital role in maintaining the brand's renowned service excellence and operational efficiency. My commitment to delivering outstanding customer service was evident through my adept handling of order processing, where I consistently ensured accuracy and speed to enhance customer satisfaction. Recognized for my contribution, I was awarded a $2,500 scholarship by Chick-Fil-A, underscoring my commitment and impact within the team.Key Contributions:- Spearheaded cash management operations, efficiently processing transactions and managing daily cash administration, successfully balancing drawers with upwards of $25,000.- Implemented streamlined procedures for cash handling and order fulfillment, significantly reducing wait times and improving the customer experience.- Proactively managed inventory and stocking of products and supplies during off-peak times, ensuring the storefront remained organized and welcoming to our customers.- Assisted in maintaining a pristine dining environment by overseeing cleanliness tasks, including waste management and the meticulous organization of dining and kitchen areas.