Shania Delgado Email & Phone Number

Hopkinton, Massachusetts

• Utilized persuasive communication skills to negotiate with service providers for lower rates, waived fees, and/or upgraded services at no additional cost.• Communicated effectively and professionally with representatives from various service providers throughout the day to resolve customer issues and negotiate better rates.•Demonstrated a high degree of professionalism and discretion when handling customers' personal and financial information.

Woonsocket, Rhode Island, United States

• Ensured guest satisfaction by managing and training a team of 10 employees to provide fast and friendly service• Maintained food safety and cleanliness standards by conducting daily inspections and coaching employees on proper procedures, resulting in a 100% compliance rate with health and safety regulations.• Set employee schedules and delegated tasks to optimize productivity, resulting in a 15% increase in sales.• Managed inventory levels and food waste to control costs, resulting in a 20% reduction in food and beverage costs.

North Smithfield, Rhode Island, United States

• Scheduled appointments and tests for an average of 25 patients per week, ensuring timely and efficient care coordination.• Adhered to all safety and privacy regulations, resulting in a 100% compliance rate with HIPAA and OSHA requirements.• Proficiently entered and maintained accurate patient information, medical histories, and treatment plans in electronic medical records (EMR) and other computer systems.• Collected urine samples from patients, and accurately labeled and prepared them for testing.

Medical Assistant Certificate

High School Diploma, General Studies