Shanice Murray Email & Phone Number

Shanice Murray is a National Accounts Customer Service Coordinator at GFL Environmental Inc. at GFL Environmental Inc..

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  National Accounts Customer Service Coordinator

  Gfl Environmental Inc.

  Nov 2019 - Present - Raleigh, North Carolina, United States

  Serve as the primary Customer Service representative for large National Accounts by handling service inquiries, submitting service orders to branches and third-party contractors via company systems, and investigating customer issues. Deliver superior customer service by providing 24/7 on-call support. Assist in troubleshooting customer's equipment failures and maintenance issues. Collaborate with other National Accounts team members, branch personnel, and stakeholders from other departments across GFL to research issues and obtain resolution. Partner with the Sales and Pricing team, as needed, regarding third-party contractor pricing and contracting questions. Answer customer emails and calls professionally and promptly with a positive demeanor. Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate. Assemble data collected in organized and systematic fashion leveraging existing tools, such as Microsoft Excel, Tower, TRUX, and web-based applications.

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  Beddingfield High School

  General Studies