Shanice W. Email and Phone Number

Operated train doors at station stops and ensured passengers boarded and exited trains safely.Communicated information to passengers, crew and other railroad employees in person and via onboardPA/intercom system.Obeyed hand or flag signals from passengers and other railroad employees as needed.Read, understood and complied with bulletin orders, general orders and other applicable rules of theTransportation Department.Prepared trains for service and conducted air brake tests at terminals as needed.Observed, interpreted and relayed signal information to engineers when needed.Complied with all train orders, signals, and railroad regulations while reviewing instructions from dispatchers.

Addressed customer inquiries by supplying details related to PATH service and ensured clarity which contributed to improved customer satisfaction and informed decision making. Conducted routine station checks by inspecting stations, actively seeking potential safety concerns and promptly reporting them, which contributed to maintaining a safe environment and facilitated prompt resolution of safety issues. Assisted passengers with fare purchase and improved customer experience by ensuring a smooth and efficient fare purchase process. Inspected turnstiles and vending machines to identify any malfunctions by actively monitoring their functionality, and promptly reported issues which contributed to efficient operation ensuring a smooth experience for commuters. Filled out and submitted refund forms for passengers by addressing their specific concerns, thus improving customer service by actively addressing fare issues.

Processed various financial transactions and ensured accuracy to established procedures while maintaining financial integrity. Had the responsibility of managing a cash draw daily with a limit of $7,000 to $10,000. Actively engaged with customers in promoting the bank’s products and services which contributed to increased awareness and adoption of banking products.Maintained personal teller totals and branch totals by consistently executing accurate cash handling procedures. Accurately and efficiently processed checks and money orders which contributed to a smooth transaction process and enhanced customer satisfaction.Addressed customers’ inquiries and concerns by actively listening to their queries and provided clear and concise explanations, thus leading to a positive customer experience.

Efficiently coordinated the schedules of 20 academic advisors to ensure optimal workflow, which led to enhanced productivity and contributed to the overall success of the academic advisory team.Managed advising phone lines to answer students’ questions about college policies and procedures. Helped students successfully create and navigate their online CUNY accounts for academic purposes. Assisted students with class registration and prepared orientation packets.