Shanice Anthony Email & Phone Number

New York, NY, US

Paramus, New Jersey, United States

Parsippany, New Jersey, United States

• Supported North America account management team with market, pricing, competitor, and customer analysis to increase sales and profits.
• Implemented/Developed a continuous tracking dashboard for clinical trials, resulting in early identification of projects.
• Forecasted sales by using several market data tools to optimize supply and inventory management.
• Collaborated with the forecasting/demand planning team on the development of a live budget tool, totaling $700M, which successfully aligned with their internal CRM system.
• Created agendas, presentations, and reports for customer meetings/ conferences.
• Performed several internal meetings to improve communication and workflow across all departments including customer service, supply chain, finance, R&D, and sales.

Pennsylvania, United States

• Led and supervised a $60M multi-store district by managing various aspects of the business includingHR, store operations, product, sales, finance, real estate, and KPIs.
• Increased sales and customer count by 20% YoY through exceeding various company KPI goals, resulting in above divisional average customer satisfaction ratings.
• Decreased store loss by 0.20% YoY by inventory management, budgeting procedures, and implementing action plans to improve bottom performing stores.
• Reduced total spend on maintenance MoM through invoice investigations, vendor relations, and managing personnel on following company policies and procedures.
• Managed efficiencies by coaching and performance managing 15+ managers and 250+ store employees, resulting in 15+ promotions across the district and a 30% decrease in store turnover YoY.Implemented initiatives/project.
• Managed 2 store remodels and the launch of self check out within the district.

Union, New Jersey, United States

• Completed rotational internship program in various departments: Human Resource, Sales, Service,Accounting, Customer Service, Office, and Operations.
• Developed database for Catalog Manager to track uniform orders, resulting in a decrease in costs andhigher customer satisfaction.

Little Ferry, New Jersey, United States

• Deposited and disbursed funds from cash accounts to pay bills and arrange invoices.
• Used Excel and database management to maintain and create customer profiles.
• Recorded details of inquiries, comments, or complaints to ensure that appropriate changes were made to resolve customer requests.
• Developed website, maintained social media and Google advertisement to boost return on investment, resulting in an increase in customers/week by 35%.
• Scheduled, confirmed, and followed up with customers to improve customer retention rate, resulting in a decrease of no-shows by 7 people per week.
• Implemented automatic text message reminders and follow-ups after or before appointment to improve overall customer experience.

Paramus, New Jersey

• Interacted, managed, and followed with up to 30 customers and 180 projects of CEO to ensure project timelines.
• Assisted in the Sales of Active Pharmaceutical Ingredients worth approximately $11 million USD to ensure projects are on track for FDA approval and commercial business.
• Developed budgeting skills by creating a budget of 60 million USD for the Sales and Marketing Department.
• Created agendas and reports to ensure flow of discussions as well as capturing important discussions into the data base.
• Initiated, developed, and designed a new company presentation to provide valuable, accurate, and appealing image to customers as well as suppliers.
• Forecasted API requirements for customers to make certain that material is available which lead to a decrease in usual lead times.