Automated office operations by managing internal and external customer correspondence, record tracking and data communications.● Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.● Organized training, client meetings, team meetings and events.● Strengthened traceability by developing organization systems for contracts,records, reports and agendas.● Composed and edited complex and sensitive correspondence, reports anddocuments.● Gathered, entered and updated data to maintain departmental records anddatabases.● Answered phone calls, provided information and connected callers toappropriate personnel.● Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Girl Scouts of Central MD | Baltimore, MDMember Experience Coordinator02/2022 - 03/2023● Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.● General status reports for senior management activities critical to meeting project and departmental goals.● Produced and distributed memos, newsle ers and other forms of communication.● Provided customer service and resolved queries via telephone and email.