Shanika Joseph Email & Phone Number

California, United States

- Provide excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the university- Contact prospects assigned to me using phone, email and other approved methods- Conduct initial applicant interviews and follow up phone meetings with prospective students- Maintain contact with candidates throughout the enrollment process and into their academic careers- Consistently meet or exceed established production goals- Accurately records daily activity using the company’s information system according to policy- Adhere to all company and regulatory rules and requirements- Able to work with people from a variety of diverse social and economic backgrounds- Other duties as assigned

United States

- Deliver high quality nurse travel candidates and allied healthcare professionals to HCA and Non HCA Healthcare facilities.- Negotiate compensation packages- Present candidate profiles to the facilities and contracting them to work. - Maintain the daily operational activities that pertain to the traveler during the assignment.- Full cycle recruiting for exempt and non-exempt positions Creating and posting job descriptions- Extending offers / negotiating offers- Scheduling for background and drug screening- Assisting with onboarding Assisting with orientation - Other HR duties as assigned

United States

- Managed approximately 10-12 incoming calls, 80-130 outbound calls, text, emails and faxes per day- Explained admissions policies, institution's fee structure, amenities, courses offered and facilities to prospective students/parents- Promote quality of a Keiser University education, while ensuring continuation with enrollment.

United States

- Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. - Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents customer interactions, records details, complaints, comments and actions taken. - Coordinates with other functional areas as necessary. Refers unresolved customer grievances as designated by the departments for further investigation

- Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach while handling the cash register, returns, exchanges, sales, complaints, orders, inbound and outbound phone calls - Respond promptly and answered and resolved customer inquiries and complaints. - Perform customer verification and processed applications, orders and requests. -Demonstrate attention to detail and ability to work in a self-directed manner -Organize and keep track of customer orders -Maintained and imparted knowledge of cashiering and customer service desk procedures by training and supervising 12 new hires

Bachelor'S Degree, Hospitality Administration/Management, 3.5

Associate'S Degree, Hospitality Administration/Management, 3.5