Line managed admin staff for the distance learning professional qualifications, from level 2 to 7, working with individual students, companies and partner institutions: University of Warwick and Anglia Ruskin University, Business Studies Departments. I managed student enquiries, admissions, registration and module assessments. I maintained, with the support of tutors the VLE, including the uploading of learning materials. Produced invoices and took payments for course fees. I was responsible for supporting students in their Student Finance England applications, agreeing assessment submission extensions and advising on requests for mitigating circumstances to be considered.

To lead and manage the Student Welfare Service team to provide effective and appropriate support and guidance to the University community on welfare, funding, private accommodation and international matters. • Improvements in operations and procedures. Developed new processes and procedures for Visa Renewal, to accommodate high volumes of student Visa Applications; significantly reducing staff overtime significantly, retaining an outstanding 99% success rate. Managed resources to meet seasonal demands effectively, so that service users had their needs met appropriately.Produced and led an action plan for the implementation of the Data Protection Audit findings, so the service is compliant with regulations. Partnership working. Took a lead in international student events to help orientate them on their arrival to England and the University, working with a range of offices to ensure the International Students Welcome Programmes were inclusive and relevant.• Promotion of Student Support Services.Presented events across the University to promote with work of the Student Support Service including running workshops in support of departmental peer mentoring initiatives.

Support 255 Leicestershire’s schools to improve attainment and attendance with a service caseload of over 2000, with 22 staffLed and managed the development and implementation of policies and practices throughout the service and Council`s strategy for improving attendance in Leicestershire schools, ensuring the Authority fulfils its responsibilities for managing and enforcing attendance, child employment and licensing.

Provide educational placements and support for children and young people at risk of permanent exclusion fromLeicestershire’s schools. Service provision- 3 Pupil Referral Units, behaviour support, alternative provision andchildren in care, teams. Pupils on roll 455 from primary to secondary, with 135 staff, form teachers, learning support,managers and administrative staff. Led and managed the development and implementation of appropriate policies and practices throughout the service and Council`s strategy for improving behaviour in Leicestershire schools, ensuring the Authority fulfils its responsibilities for supporting schools to improve pupil behaviour and provide educational provision for pupils who have been permanently excluded or those at risk of.

As above for Acting Head of Service and Education Welfare Service but as a deputy.

Educational provision for children and young people aged 11 to 14 with emotional and social behaviour difficulties either permanently excluded from their mainstream school of at risk of. Numbers of roll 40 to 50, 25 staff, from teachers, support assistants, mangers and administrative staff.To provide vision and develop a safe and caring environment in which children and young people achieve. Oversee the day-to-day management of the school in delivering effective teaching and learning though an appropriate curriculum