Shanitha Smith Email & Phone Number

Atlanta, Ga

Customer service to guests and clients. Process payments, and direct housekeeping and maintenance staff to ensure guests are being properly taken care of. Balance cash at the end of shifts and generate accounting reports for management. Maintain monthly property report. Acting property manager when manager not on site. Provide excellent customer service to guests and vendors. Work with companies such as H.R. Block, Home Depot Corporate Office and Efficiency Lodge Inc.

Atlanta, Ga

Data entry of admission, discharge and billing information into the computer systems. Processes data to produce reports and lists for payment processing department. Use of Centricity PM and AM systems.

Index request for medical records, while accessing document scanning systems. Generate customer invoice, bill , record printing and shipment. Knowledge of Microsoft Word and Excel. Quarterly HIPPA certifications.

Transcribe taxpayer information from returns and related schedules into IRS system. Seasonal employee during tax season 4 to 6 months out of the year, normally February -June.

Scanned and correctly indexed and routed 320,000 plan participants’ requests for actions and distributionsConsistently performed at 99.997% accuracy on all incoming checks into the departmentMaintained a strong and vital relationship with our in-house vendor partner, IKON

Open, sort and prepare incoming mail and documents to be scanned. Scanning documents, adding identifiers to ensure proper routing within the system. Provided quality control of all documents and checks received in Operations Support. Built a strong relationship with the Cash Desk for handling checks and check related issues and problem solving. Ensured that all items received daily were processed by the close of business day.

Provide customer service and respond to requests for information from the public. Compose, create, edit and distribute various reports, forms and correspondence. Submit payroll for processing. Organize and maintain client files. Review and research discrepancies within database. Accounts payable and receivable duties. Maintenance of specialized department databases. Coordinate the ordering and storage of departmental supplies.