Shanitra Thompson Email & Phone Number

United States

• Upholds high standard of HIPAA law policies.• Build rapport with patients to resolve their issue(s).•Utilize account knowledge to make account recommendations (add-ons) to increase long term patients.• Read and analyze previous notes to better assist with patient request.• Communicate effectively with medical and pharmacy members to assist in assessing medical charts and shipping concerns. Promoting high level of communication and interaction.• Explained policies, procedures and services to patients.• Drive customer satisfaction through voice, chat, text and/or email communication.• Navigated through multiple systems daily.• Process and request Prior Authorization for medications.

• Assist customers who call with questions regarding billing and payment related issues. •Answers questions on how to perform fundamental and difficult functions.• Preformed trouble shooting customers accounts. • Communicated via email for customer support (password reset, profile updates etc.) • Proactively works to assist others in achieving the organization’s objectives

• Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.• Expanded new business, implementing effective networking strategies.• Recommended accessories and delivered details regarding the latest promotions to increase sales.• Met frequently with managers to discuss product needs, accomplish sales goals and facilitate sales growth.• Managed order process for new and existing customers.• Converted prospects by maintaining and managing sample inventory to aid sales pitch.

• Assist customers by telephone to provide information about products and services.• Take and enter orders, open and cancel accounts or obtain details of complaints.• Keep records of customer interactions recording details of inquiries, complaints or comments as well as actions taken.• Determine charges for services requested and collect payments or arrange for billing methods.• Generate and dispatch service request work orders.

Certification, Electrocardiograph Technology/Technician

High School Diploma