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Jonathan Shan Email & Phone Number

Head of Strategy and Ops and Customer Success at DigiSure
Location: Austin, Texas, United States 22 work roles 6 schools
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Current company
Role
Head of Strategy and Ops and Customer Success
Location
Austin, Texas, United States
Company size

Who is Jonathan Shan? Overview

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Jonathan Shan is listed as Head of Strategy and Ops and Customer Success at DigiSure, a company with 15 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Shan.

Jonathan Shan previously worked as Head of Strategy & Ops and Customer Success at Digisure and Head of Strategy & Ops at Digisure. Jonathan Shan holds Master Of Science, Management Studies from Mit Sloan School Of Management.

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DigiSure

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Profile bio

About Jonathan Shan

Product and strategy guy with a finance and investing background. Data nerd that loves business. Skilled in Management, Operations, Strategy, Finance, Customer Experience, and Business Development. Graduated from the Massachusetts Institute of Technology.

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Jonathan Shan's current company

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DigiSure
Digisure
Head of Strategy and Ops and Customer Success
Austin, TX, US
Website
Employees
15
AeroLeads page
22 roles · 27 years

Jonathan Shan work experience

A career timeline built from the work history available for this profile.

Head Of Strategy And Ops And Customer Success

Austin, TX, US

Head Of Strategy & Ops And Customer Success

Current

Burlingame, California, US

Jul 2023 - Present

Head Of Strategy & Ops

Burlingame, California, US

Jul 2022 - Jul 2023

Strategy Consultant

Burlingame, California, US

Jan 2022 - Jul 2022

Member

Current

Palo Alto, California, US

MIT Alumni Angel Investors Group of Northern California seeks to leverage the power of the MIT alumni network in Silicon Valley to perform deep technical diligence on emerging technology investment opportunities. The group has been in operation since in January 2014 and has provided millions of dollars to startups. We focus on deep technology startups –.

2017 - Present ~9 yrs 4 mos

Founder/Advisor

Austin, Texas, US

Jun 2022 - Dec 2022

Founder & Chief Executive Officer

Austin, Texas, US

2018 - Jun 2022

Head Of Product And Operations Strategy, Vice President

Journey.Com
  • Implemented solutions spanning people, process, and technology for the venture-backed startup
  • Modeled transaction economics and forecasted volume impact and breakeven points to build roadmap to profitability
  • Defined operational and product requirements to achieve customer service level goals while meeting budgeted cost levels; prioritize product enhancement needs and advocate for resourcing to accomplish
  • Analyzed operational data to define market segments, measure health of marketplace supply and demand, and calculate price elasticity
  • Evaluated marketplace technologies and maintained pipeline of A/B tests to better inform decision-making process and validate ideas
  • Developed operational health metrics and data collection methodology to execute daily, weekly and monthly reporting needs; define data repository requirements; provide organizational reporting and business updates to.
2017 - 2018 ~1 yr

Director, Strategic Programs

Boston, MA, US

  • Identified and prioritized large-impact, cross line of business, strategic issues and provide well-supported recommendations for resolution to senior management
  • Promoted collaboration among stakeholders by building consensus for project plans, aligning processes, and facilitating knowledge sharing during weekly meetings with the executive leadership team
  • Select projects include:- Led the deployment of a new operating model for claims handling impacting an organization of more than 2,500 employees; driving greater customer satisfaction, increased employee engagement.
2015 - 2017 ~2 yrs

Product Owner, Digital

Boston, MA, US

  • Launched and product managed five concurrent digital initiatives – taking respective concepts from idea to execution
  • Created project plans, developed product roadmaps, and defined requirements and success criteria to ensure efficient and rapid deployment of key customer experience enhancements
  • Partnered with consumer research to evaluate business opportunities
  • Conducted usability testing and focus groups to identify wants and needs of customers
  • Selected projects include: auto repair shop search and user reviews (Google Maps and Yelp integration(s)), personalized Claims videos, and TrueCar integration
2014 - 2015 ~1 yr

Assistant Director, Strategy & Innovation

Boston, MA, US

  • Launched pilots for innovation projects – developed ideas from concept to implementation
  • Created business cases and submitted patents for new business ideas that improved customer experience and addressed customer needs
  • Assessed strategic growth alternatives (organic/outsourcing/acquisition) for nationwide expansion of multiple innovation projects and presented recommendations to senior management
2013 - 2014 ~1 yr

Executive Director

Buou Buou Apparel (Shenzhen) Co., Ltd.
  • Represented the firm and met with potential financial and strategic investors interested in acquiring the company
  • Negotiated offer price of CNY500 million for the business, exceeding expectations by CNY150 million
  • Fostered relationships with key customers, stakeholders, and government officials
  • Analyzed costs and benefits of an initial public offering and presented the data to senior management
  • Implemented margin expansion plan that resulted in net income growth of 14.5% per annum, from CNY50 million in 2009 to CNY75 million in 2012 on revenue of CNY280 and CNY338 million, respectively
2009 - 2012 ~3 yrs

Program Coordinator

New York, New York, US

  • Formulated proposal to revamp training program for first year investment banking analysts which was implemented for the following class of analysts
  • Mentored 22 high-achieving, underrepresented college students interning at leading global financial institutions
  • Worked with CEO to develop SEO Alternative Investments Fellowship with Kohlberg, Kravis & Roberts (KKR), formally launched in 2009
2008 - 2008

Junior Portfolio Manager / Senior Research Analyst

US

  • Technology Media & Telecom / Consumer – Retail 2007
  • Directed sector meetings with junior analysts to identify, develop, and strengthen investment ideas
  • Supported senior portfolio managers on trading securities and implementing hedging positions
  • Performed channel checks and met with industry insiders to gather information to assess current and future positions
2007 - 2007

Research Analyst – Generalist

Trisun Asset Management
  • Created valuation and earnings models for portfolio-related companies by analyzing SEC filings, earningsannouncements, growth and margin assumptions, and company guidance
  • Prepared company write-ups for potential investments and prior to quarterly earnings announcements
  • Determined addressable market and revenue opportunity of products in semiconductor and utilities sectors
2005 - 2006 ~1 yr

Financial Analyst - Investment Banking Coverage

New York, NY, US

  • Constructed comprehensive valuation and operating models to analyze the rationale/consequences of mergers and acquisitions, debt financings, and equity and equity-linked transactions including leveraged buyout.
  • Trained and mentored summer and first year analysts and worked with corporate recruiting interviewing candidates
  • Projects included:- Freescale Semiconductor: $5.20 billion spin-off of semiconductor products business from Motorola parent, $1.69 billion initial public offering and $1.25 billion concurrent high yield senior.
2003 - 2005 ~2 yrs

Junior Research Analyst

US

  • Produced research reports encompassing quantitative and qualitative analysis of takeover targets and investment opportunities
  • Built and updated margin and comparison models
  • Met with portfolio managers to gauge feasibility of investments
  • Attended roadshows and sell-side conferences
  • Interacted extensively with senior management and sell-side research analysts to assess prospective investments
  • Provided analysis in morning meetings that determined daily trading strategies.
2003 - 2003

Production Intern

Englewood Cliffs, NJ, US

  • Worked on the production efforts of the television show, "Kudlow & Cramer"
  • Served as liaison between guests and the show
  • Compiled and produced research packets on selected topics
  • Prepared chyron used during the show.
  • Wrote scripts on business issues and helped plan future show topics and guests
2003 - 2003

Investment Banking Summer Analyst

New York, NY, US

2002 - 2002

Research Intern, Mergers & Acquisitions

New Orleans, Louisiana, US

  • Consulted with senior bankers in managing clients’ strategic alternatives and preparing presentations
  • Screened potential buyers and identified possible acquisition candidates
  • Presented financial analysis and research on potential acquirers, sellers, and peer groups for clients
  • Computed valuation using financial models, spreadsheets, and other report exhibits
2001 - 2001

Intern, Internal Consulting Services

New York, NY, US

  • Executed settlements and trades in the Proprietary Positioning Business in excess of $5 billion daily
  • Confirmed repurchase agreements and trades of mortgage-backed securities for the Relative Value trading desk
  • Created balanced scorecard using Six Sigma to measure performance of four divisions using thirty-nine metrics
  • Managed and obtained data for database of 400 investment agreements to facilitate control
2001 - 2001

Microcomputer Specialist

Overland Park, KS, US

  • Streamlined workstation build process and reduced build time by twenty percent
  • Conducted cost-benefit analysis of build processes and evaluations of vendors
  • Installed hardware and software for personal computers and workstations
1999 - 2000 ~1 yr
Team & coworkers

Colleagues at DigiSure

Other employees you can reach at digisure.ai. View company contacts for 15 employees →

6 education records

Jonathan Shan education

Master Of Science, Management Studies

Mit Sloan School Of Management

Cross-Registered Student

Harvard Business School

Startup School

Y Combinator

Bachelor Of Science, Management; Finance And Information Systems

Tulane University - A.B. Freeman School Of Business

Master Of Business Administration, General Management

Tsinghua University

Certificate, Mandarin Chinese

Peking University
FAQ

Frequently asked questions about Jonathan Shan

Quick answers generated from the profile data available on this page.

What company does Jonathan Shan work for?

Jonathan Shan works for DigiSure.

What is Jonathan Shan's role at DigiSure?

Jonathan Shan is listed as Head of Strategy and Ops and Customer Success at DigiSure.

Where is Jonathan Shan based?

Jonathan Shan is based in Austin, Texas, United States while working with DigiSure.

What companies has Jonathan Shan worked for?

Jonathan Shan has worked for Digisure, Mit Alumni Angels Of Northern California, Nexus, Journey.Com, and Liberty Mutual Insurance.

Who are Jonathan Shan's colleagues at DigiSure?

Jonathan Shan's colleagues at DigiSure include Matt Muday, Andrew Bracy, Alexandru Stan, and Cathy White.

How can I contact Jonathan Shan?

You can use AeroLeads to view verified contact signals for Jonathan Shan at DigiSure, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Shan attend?

Jonathan Shan holds Master Of Science, Management Studies from Mit Sloan School Of Management.

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