Shankar Balu's Location
Bengaluru, Karnataka, India, India
Shankar Balu's Contact Details
Shankar Balu work email
- Valid
- Valid
Shankar Balu personal email
n/a
About Shankar Balu
Accomplished Sales Leader with 25+ years of work experience in organizational functions such as the broader general managerial functions, Business Consulting and B2B Technology Sales covering sub-areas such as Pre-Sales, Channel Management, Account management and Product Marketing. Experienced hand at international business with engagements spanning all Geographies with a strong focus on software sales and services primarily in the unified communications & customer engagement management space for the last 20+ years. Enjoys and thrives in a demanding business environment by using well founded soft skills, grasp of technology and analytical powers to manage highly skilled team members in order to drive sales success and achieve customer business objectives.A strong Team Player with an ability to motivate colleagues, partners and stakeholders to support well defined business and departmental objectives. Strongly believes in customer and employee advocacy. Great believer in respecting organizational core values and upholding ethical conduct.Adept at the architecture and communication of Success Plans to the CXO layer on complex solutions which will enable their companies to engage with their consumers & internal end users. Experience with structuring deals either as on premise or Cloud offerings in a variety of financial models across portfolio. Possesses sophisticated relationship building skills with Clients' Executive layers by relating to their business issues and using well developed observation and analytical skills to provide direction to the extended team for solutions to these either through technology (solution design) or an operational element (support/product/implementation; commercial / legal).Specialties: B2B Sales, Account Management, Business Planning, Sales Management, Enablement of Software driven Business Transformation, End User Adoption, Contact Center & Employee Engagement Technologies, Analytics, RPA/APA
Shankar Balu Work Experience Details
-
DirectorAuprodis Systems LlpBengaluru, Ka, In -
DirectorAuprodis Systems Llp May 2020 - PresentBangalore Urban, Karnataka, IndiaFounded the company, which is recognised by the DPIIT's Startup India program, with the view to promoting best in class Process Discovery and Robotic Process Automation platforms for Backoffice operations, providing consultancy on solutions for Analytics, Security, Contact Centre technology and Unified Communications on the leading brands in the space. Open to short to mid term assignments for business development of market leading platforms seeking to grow their presence in the sub continent. -
Network MemberGlg Nov 2021 - PresentNetwork Member providing project based consulting services on RPA, Process Discovery, Process Mining, Customer Experience, Employee Experience and Backoffice technology platforms. -
Sales Director - Apac & EmeaDatagamz Feb 2022 - Jun 2022Bangalore Urban, Karnataka, IndiaShort term assignment to examine growth opportunities in multiple geographies for an interesting performance management and employee engagement platform. -
Director Of Enterprise Sales - IndiaKryon Jul 2019 - May 2020Bengaluru Area, IndiaMy role was that of an individual contributor managing business development and sales to a variable set of named end customer and partner accounts covering both install base as well as Greenfield customer/partner accounts. I was responsible for driving the end to end account strategy starting from the initial value proposition and covering all account related matters including channel partner involvement, C-Sat, pricing, negotiation, competitive activities and guidance to regional product management on product enhancements to meet customer requirements. The accounts being managed covered GICs/GCCs across verticals, domestic India enterprises, BPOs and were vertical agnostic leading to exposure across multiple types of business requirements for automation initiatives -
Regional Sales DirectorNice May 2015 - Nov 2018BangaloreMy role was that of an individual contributor of the Enterprise Division managing NICE portfolio sale and end to end account management to a set of named accounts covering both existing customers as well as Greenfield accounts. The accounts included large leading global IT services companies apart from pure play BPOs, banking and retail companies. The Enterprise Division has solutions for compliance recording, interaction analytics, voice of customer, desktop analytics, advanced process automation (RPA), workforce management, performance management & gamification, incentive compensation management and contact centre as a service (CCasS). The solutions are available as on premise or Cloud based offerings on a variety of financial models.Significant achievements during this period include:• President’s Club award for 2016 for achieving 188% of annual quota.• 2016 Top Sales Rep of the Year (S.Asia & ME) & President's Cup Award for a Significant APAC Win Q2 2016• 2015 Top Sales Rep of the Year (S.Asia & ME) for attaining 373% of 2015 annual quota and registering significant growth.• President's Cup Award for a Significant APAC Win Q3 2015 -
Vice President - Direct SalesEpiance Mar 2014 - Mar 2015BangaloreI provided leadership and direction to individual teams responsible for the Sales, Marketing, Business Development, Support Renewals and Customer Support operations of the company. I brought to the table defined process, policy, structure and method to all elements of direct / renewal sales and customer support starting from team recruitment to on-boarding and subsequently performance management.Specific Highlights of this assignment include:• Recruitment, on-boarding, development and performance monitoring of an additional 4 Account Executives, 1 global Business development manager and 3 BD executives, 1 global support manager with a dual responsibility for support renewal, 1 pre sales resources • Performance management procedure and policy for all the above sales personnel in addition to the existing 2 Account Executives, 1 Marketing Manager and 1 BD Analyst.• Coached the team to significant global wins and expansion through new partners into the Middle East.• The results included 45% increase in average 2013 monthly/quarterly bookings and 24% improvement in output per AE. Compared to Q1 2014, the average quarterly results were improved by 78% and 52%. The bookings to revenue conversion ratio was over 95% and the A/R position >30 days was negligible. • C-Sat levels were considerable high with minimal open tickets as evinced by Support renewal in excess of 90%. -
Sales Director - S.India & Sri LankaAspect Software Oct 2013 - Mar 2014BangaloreHad the ownership for business development and direct / channel sales revenue with a focus on S.India and Sri Lanka geography based accounts. -
Sales Director - S.India, Sri Lanka & Middle EastAspect Software Jan 2009 - Sep 2013BangaloreResponsibility for the overall sales strategies and results of a geographic area spanning 3 different time zones and 8 different countries through a combination of direct and channel sales for the entire range of Aspect products with emphasis on the ‘growth’ and go forward products (Interaction Management, Workforce Optimization) and related professional services. Some of my other activities involved:- Planning & Direction for all sales activities through a top down approach starting with communicating the overall region's territory plan and ensuring alignment from individual Channel Managers & Account Executives' Territory / Account plans. - Establishing short to mid term goals in line with the larger sub-regional (S.Asia-Middle East), Theater (APAC - Middle East) & Corporate business objectives. - Working closely with the pre-sales function on each individual sales opportunity to ensure that solutions are aligned with customer business requirements. - Providing direction for the account executives, channel managers, professional services, support organizations & the broader channel community for the improvement of C-sat through internal customer rights' advocacy.- Motivating and inspiring cross functional teams through personal example aligned to functional goals and the company's vision.The region began delivering close to 40% of the S.Asia-ME region's revenue and 25% of the APAC theater's annual revenue consistently over 2010-2013 through a combination of very classy install base accounts and significant new logo wins at among the highest Profit Margins / Gross Profits figures across the 3 sub regions in S.Asia & Middle East.
-
Sr. Sales Manager - S.India, Sri Lanka & Middle EastAspect Software Jul 2003 - Jan 2009BangaloreAspect Software was considered to be the world's largest independent contact center solutions provider and credited with having invented most of the point solutions which makes up the modern contact centre viz. ACDs, Dialers, CTI, WFM, & the Unified Contact Centre suite.Responsible for meeting bookings & revenue targets from named customer accounts, new logo wins and the recruitment, development and management of strategic partner accounts in the defined territory. Key activities included partner portfolio management, sales and services program execution and engagement, as well as partner readiness and enablement. Defined, developed and deployed long-range partner enablement strategies. Evangelized company's growth and go forward products, drove innovative new solutions through various product marketing tactics both directly into the marketplace and with marketing divisions of channel partners.
-
Manager - MarketingSiemens Ltd., Icn En Feb 2000 - Jun 2003Mumbai Area, IndiaSiemens Information and Communications Networks – Enterprise Networks Division was considerd to be a leading solutions provider worldwide in real time enterprise TDM / IP communications equipment including contact center,eCRM applications,messaging and hospitality solutions.Deemed to be the Call Center Specialist for Siemens Enterprise Networks in India after extensively training on Contact Center and eCRM Technologies in the U.S. and India. Acted as interface between regional sales teams/ customers and the product management functions at Corporate HQ.Fulfilled the product marketing and alliances role within the organization to build a viable story for the organization's capabilities to deliver Contact Center & unified messaging solutions. Provided day to day pre-sales, product marketing and sales support to the national sales team through a combination of remote or onsite field interactions.Represented Siemens at seminars as a guest speaker to share knowledge of the company's contact center technology and implementation capabilities.
-
Business ConsultantSoftwrite (A Dedicated Facility For Lucent Technologies ) Feb 1996 - Jul 1999BangaloreLucent Technologies (now called Avaya Inc.) was a leading solutions provider of contact center technology worldwide. Softwrite was a dedicated facility for Lucent Technologies providing Professional Services and Business Consulting on AT&T / Lucent call center products for customers in the U.S./ U.K. and the Far East. Subsequent to extensive business consulting and system administration training on AT&T / Lucent products such as the Definity PBX, Intuity Audix / Conversant, PassageWay CTI, BCMS and CMS. My specific responsibilities included:• Managing a technical support center for consultants onsite at customer locations. The technical center incorporated networked PBXs, CTI equipment, Unified Messaging products that were used to simulate clients’ call routing scenarios. The Help Desk provided support to the consultants involved in Business Consulting processes (vector design & development of custom reports) as part of the call center implementation process in over 24 projects in EMEA, APAC and U.S.Ownership for the maintenance and upkeep of the above equipment and infrastructure of the technical center.Major Projects:• March 1999 – August 1999: Providing on site management services at the Merrill Lynch EMEA headquarters in London. Business Consulting was constantly provided for ML’s Help Desk and Call centre operations to streamline and improve the efficiency of the administrative and technical processes. The assignment involved liaison with senior ML executives, ML logistics personnel, solutions providers and service providers. Senior management briefings were constantly conducted to review improvements accruing from these initiatives.
-
Asst ManagerBombay Burmah Trading Corporation Oct 1992 - Feb 1996Coimbatore Area, IndiaThe Bombay Burmah Trading Corporation Ltd. is a well-established industrial house and one of India’s oldest listed companies with diversified interests in plantations and industrial equipment.I was part of the company's limited management cadre, called Covenanted Staff, reporting to the senior most executive - the Group Manager and involved with general administration and man management for the day to day operations of the Engineering Department comprising the workshop and support for the production environment and other estate infrastructure of the Group. Responsibilities included directing a team of about 50 personnel in carrying out essential and routine maintenance and repair work on estate infrastructure, managing the purchase and procurement functions for the department and the related inventory management. Supporting individual estate Managers in Implementing short to long-term policies affecting the regular operations of the Engineering Department and four Estate Factories. Directly responsible for the broad welfare of the employees under my command and their families.Prior responsibilities also included those of being Asst. Manager of a mid size estate and second in command over a labour pool exceeding 1000+ workers supervised through a team of field officers and estate officers. Lessons well learnt in terms of the management of men, materials & working with Nature to meet the desired productivity objectives of a business concern.
Shankar Balu Skills
Pre Sales
Crm
Enterprise Software
Unified Communications
Contact Centers
Management
Product Management
Strategy
Business Development
Channel Partners
New Business Development
Cloud Computing
Sales Management
Team Management
Vendor Management
Business Planning
Workforce Management
Call Centers
Professional Services
Product Marketing
Telecommunications
B2b
Marketing Strategy
Service Delivery
Voip
Performance Management
Account Management
Cross Functional Team Leadership
Solution Selling
Sales
Sales Operations
Direct Sales
Leadership
Strategic Partnerships
Business Strategy
Management Consulting
Ip
Networking
Business Alliances
Process Improvement
Outsourcing
Mobile Devices
Customer Satisfaction
Saas
Key Account Management
Managed Services
Customer Relationship Management
Voice Over Ip
Channel Sales
Shankar Balu Education Details
-
Electronics Engineering -
St. Joseph'S Boys' High SchoolSecondary School
Frequently Asked Questions about Shankar Balu
What company does Shankar Balu work for?
Shankar Balu works for Auprodis Systems Llp
What is Shankar Balu's role at the current company?
Shankar Balu's current role is Director.
What is Shankar Balu's email address?
Shankar Balu's email address is sh****@****ect.com
What schools did Shankar Balu attend?
Shankar Balu attended Bangalore University, St. Joseph's Boys' High School.
What are some of Shankar Balu's interests?
Shankar Balu has interest in Science And Technology.
What skills is Shankar Balu known for?
Shankar Balu has skills like Pre Sales, Crm, Enterprise Software, Unified Communications, Contact Centers, Management, Product Management, Strategy, Business Development, Channel Partners, New Business Development, Cloud Computing.
Not the Shankar Balu you were looking for?
-
Shankar Balu
Rasiseeds | Watertec | Isro | Texmo | Tibredm - Receivables | Accounts | FinanceCoimbatore1rasiseeds.com -
-
shankar balu
Networking Security Engineer| Routers And Switches | Firewalls Implementation | Vm |Coimbatore -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial