Shankar Balu Email & Phone Number

Bengaluru, KA, IN

Bangalore Urban, Karnataka, India

Founded the company, which is recognised by the DPIIT's Startup India program, with the view to promoting best in class Process Discovery and Robotic Process Automation platforms for Backoffice operations, providing consultancy on solutions for Analytics, Security, Contact Centre technology and Unified Communications on the leading brands in the space..

Network Member providing project based consulting services on RPA, Process Discovery, Process Mining, Customer Experience, Employee Experience and Backoffice technology platforms.

Bangalore Urban, Karnataka, India

Short term assignment to examine growth opportunities in multiple geographies for an interesting performance management and employee engagement platform.

Bengaluru Area, India

My role was that of an individual contributor managing business development and sales to a variable set of named end customer and partner accounts covering both install base as well as Greenfield customer/partner accounts. I was responsible for driving the end to end account strategy starting from the initial value proposition and covering all account.

Bangalore

• My role was that of an individual contributor of the Enterprise Division managing NICE portfolio sale and end to end account management to a set of named accounts covering both existing customers as well as Greenfield.
• President’s Club award for 2016 for achieving 188% of annual quota.
• 2016 Top Sales Rep of the Year (S.Asia & ME) & President's Cup Award for a Significant APAC Win Q2 2016
• 2015 Top Sales Rep of the Year (S.Asia & ME) for attaining 373% of 2015 annual quota and registering significant growth.
• President's Cup Award for a Significant APAC Win Q3 2015

Bangalore

• I provided leadership and direction to individual teams responsible for the Sales, Marketing, Business Development, Support Renewals and Customer Support operations of the company. I brought to the table defined.
• Recruitment, on-boarding, development and performance monitoring of an additional 4 Account Executives, 1 global Business development manager and 3 BD executives, 1 global support manager with a dual responsibility for.
• Performance management procedure and policy for all the above sales personnel in addition to the existing 2 Account Executives, 1 Marketing Manager and 1 BD Analyst.
• Coached the team to significant global wins and expansion through new partners into the Middle East.
• The results included 45% increase in average 2013 monthly/quarterly bookings and 24% improvement in output per AE. Compared to Q1 2014, the average quarterly results were improved by 78% and 52%. The bookings to.
• C-Sat levels were considerable high with minimal open tickets as evinced by Support renewal in excess of 90%.

Bangalore

Had the ownership for business development and direct / channel sales revenue with a focus on S.India and Sri Lanka geography based accounts.

Bangalore

Responsibility for the overall sales strategies and results of a geographic area spanning 3 different time zones and 8 different countries through a combination of direct and channel sales for the entire range of Aspect products with emphasis on the ‘growth’ and go forward products (Interaction Management, Workforce Optimization) and related professional.

Bangalore

Aspect Software was considered to be the world's largest independent contact center solutions provider and credited with having invented most of the point solutions which makes up the modern contact centre viz. ACDs, Dialers, CTI, WFM, & the Unified Contact Centre suite.Responsible for meeting bookings & revenue targets from named customer accounts, new.

Mumbai Area, India

Siemens Information and Communications Networks – Enterprise Networks Division was considerd to be a leading solutions provider worldwide in real time enterprise TDM / IP communications equipment including contact center,eCRM applications,messaging and hospitality solutions.Deemed to be the Call Center Specialist for Siemens Enterprise Networks in India.

Bangalore

• Lucent Technologies (now called Avaya Inc.) was a leading solutions provider of contact center technology worldwide. Softwrite was a dedicated facility for Lucent Technologies providing Professional Services and.
• Managing a technical support center for consultants onsite at customer locations. The technical center incorporated networked PBXs, CTI equipment, Unified Messaging products that were used to simulate clients’ call.
• March 1999 – August 1999: Providing on site management services at the Merrill Lynch EMEA headquarters in London. Business Consulting was constantly provided for ML’s Help Desk and Call centre operations to streamline.

Coimbatore Area, India

The Bombay Burmah Trading Corporation Ltd. is a well-established industrial house and one of India’s oldest listed companies with diversified interests in plantations and industrial equipment.I was part of the company's limited management cadre, called Covenanted Staff, reporting to the senior most executive - the Group Manager and involved with general.

B.E, Electronics Engineering

Indian Certificate Of Secondary Education Examination, Secondary School