Shankar Chatterjee Email & Phone Number

A multi tasking individual with 20+ years of experience in Telecom domain diverse functional areas including Operations/Quality/Training/Process Transition/Customer Life Cycle Management/Planning/Campaign management/Revenue assurance/Corporate Communications. Scope of excellence entails:Operations / Quality/ Budgeting & Invoicing/ Vendor Management/ Process Transition & Enhancement / Customer Life Cycle management/revenue Assurance/Communication/Client Relationship Management/ Data Interpretation/ Training & Six Sigma Projects/ Team Management Vast exposure in field of Operations and Quality, Training, Planning and Decision making, Managing & Adapting Transition.Strong Data analysis, evaluation and interpretation skills. Regular with Contact Center Requirements.Lean Six Sigma BlackBelt Certified from Varsigma with Exemplar Global Certification.Lean Six Sigma Green Belt Certified from benchmark 6ix sigma with Exemplar Global Certification. Six Sigma Green Belt Certified from TQMI (TQM International Pvt Ltd).Certified into MTS QUALITY MANAGEMENT SYSTEM-(Corporate Center).-2013Deftness in handling the overall functioning of processes & implementing processes / procedures in line with the pre-set guidelines. Worked with Consultancy Services at Career point -Mudiali office in Consulting and Marketing @ 2002 .Worked with Reliance BPO from 4th April 2003 till Sep 2009 graduated from a CRE at DAKC @ Koparkhairane to subsequent Team leader, later Project Incharge @ BBSR Orissa to Assistant Manager @ BBSR Orissa , managing Reliance Orissa Circle Customers. Later joined Tech Mahindra @ Kolkata as Assistant Manager handling UP Reliance process . Joined MTS Kolkata/WB Circle in Nov'2010 as Senior Specialist in CSD -Contact Center. Have Handled processes of Voice & DATA CC operations,Quality/ Appellate Desk/Nodal Desk,/Complaint Management, Customer Workshops . HUB Operations& Quality Spoc position for Kolkata & WB Circle till now.

Listed skills include Management, Team Management, Marketing, Leadership, and 16 others.