Deputy Director - Process Excellence
CurrentProcess Excellence & Transformation Leadership:Designed and implemented the Supply Chain Excellence Program (SCEP), a structured framework for Process Excellence, including SOP-driven processes, to standardize and optimize operations Developed Annual Operating Plans (AOP) collaboratively, focusing on key KPIs such as Productivity, Cost, Speed, Customer Experience, and Seller experienceTook up program charters on standardization, automation, and efficiency principles, emphasizing key KPIs in close alignment with business objectives.Collaborated with key stakeholders to foster a unified approach to Lean strategies, gaining sign-off from Senior Leadership.Performance Improvement Initiatives:Developed the UNNATI platform for stakeholder collaboration to co-own problem statements and ideate solutions.Implemented tools such as VSM, TMS, Low-cost Automation, and Technology Solves to enhance process efficiency and eliminate non-value-added work, resulting in measurable improvements in KPIs.Established and nurtured Lean teams to drive a culture of Continuous Improvement through capability building and training sessions on best practices.Built a centralized dashboard for Productivity monitoring and resource planning for Pan-India facilities.Process Enhancements & Governance:Championed process standardization by implementing SOP-driven processes, enhancing process consistency and efficiency.Worked with Product/Technology teams to optimize workflow, improving speed, compliance, and hygiene.Established a review cadence for Key Productivity and Cost metrics, enhancing collaboration and project execution alignment.Led Digitalization programs for SOP Compliance monitoring, Mobile App for Last mile Audits, and digital Metric monitoring dashboards.People Development & Reward & Recognition:Provided guidance and mentorship on Continuous Improvement, establishing a framework for Reward & Recognition to foster a culture of pride, teamwork, and motivation