IT Operations Management, Project Management, Incident Management, Service Desk Management, IT Technical Service Desk Lead, Problem Management , RCA , Infrastructure Management, Vendor Management, End user support management, Client Relationship Management, Escalation Management, IT Audit and Compliance Management, Application Management, People Management, System Troubleshooting & Improvements, IT Information Security, Process Improvement, Team Building & Leadership, Software Asset Management, Hardware Asset Management. IT Hardware Desktop Laptop Server Printer & Network Device support where Planning, Implementation, Administration and Troubleshooting are involved with multiple platforms of Microsoft Windows Operating Systems, Software Application.