Shankar Sah Email and Phone Number

▪ Checking user accounts, group policies and OU management through AD console. Manage user/computer accounts, providing access, permission.▪ Performing system compliance activities like user /computer account management, MacAfee drive encryption/decryption and window related issue.▪ Troubleshooting and supporting DNS, DHCP, Active Directory, MS office and MS Office365 mail related issues. ▪ Handling the Bulk Migration activities at Site from Windows 7 to Windows 10… Show more ▪ Checking user accounts, group policies and OU management through AD console. Manage user/computer accounts, providing access, permission.▪ Performing system compliance activities like user /computer account management, MacAfee drive encryption/decryption and window related issue.▪ Troubleshooting and supporting DNS, DHCP, Active Directory, MS office and MS Office365 mail related issues. ▪ Handling the Bulk Migration activities at Site from Windows 7 to Windows 10. Providing require all applications watch access to users to meet operational requirements.▪ Applied daily OS patches and upgrades to counter potential threats to system Performance quarterly audits for the purpose of improving efficiency of systems.▪ Assigning and resolving the incident/ service request tickets using HPSM/CA service desk ticketing tools within SLA. Show less

Now i am searching a job as Remote Desktop Support Engineer.

• Good hands on experience as system support, installation, configuration, maintenance.• Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.• Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals Devices, Windows XP,VISTA,07,08 and Window10.• Responsible for IT Support, including identifying and resolving any IT related issue on daily… Show more • Good hands on experience as system support, installation, configuration, maintenance.• Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.• Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals Devices, Windows XP,VISTA,07,08 and Window10.• Responsible for IT Support, including identifying and resolving any IT related issue on daily basis.• Installation of Data card Like Tata photon, Reliance Net connect, Airtel and Vodaphone.• Troubleshooting of computer hardware systems and it devices.• Computer Assembling, Dissembling & Troubleshooting.• Installation & Configuration of Local & Network printers and basic level of troubleshooting.• Solve internet related problem and configure basic TCP/IP & LAN.• Configuring & Managing DNS, DHCP & Active Directory.• Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.• Support Microsoft office, any other software and antivirus.• Provided the Remote support using following software Team Viewer, VNC Server and Remote Desktop connection.• Software troubleshooting update and patches installation.• Installation of Antivirus, Patches & Updates from Backend side & frontend side. Show less