Shankar S Kumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Responsible for the overall project support, client communications and document management system enforcing all aspects of the review, configuration control and approval processes.Highlights:• Supported the Project Directors in drafting project plans, preparing budget estimates, and developing strategic presentation materials and status reports for the leadership team• Monitored the milestones and managed the document control between various departments to ensure all deliverables flow timely through the sign-off process and publications team• Liaised with a cross-functional team across different levels and external stakeholders ensuring their adherence to the project timelines• Led the delivery of contractual and commission spares with the procurement team on a weekly basis and raised purchase requisitions accordingly• Coordinated with the finance team in reviewing and submitting the invoices as per the milestones

Toronto, Canada Area

Responsible for the e-commerce program including customer engagement, delivering orders on schedule, streamlining the day-to-day processes and basic technical troubleshooting.Highlights:• Improved the weekly NPS and the overall satisfaction (OSAT) of the customers by 16%• Acute focus on delivering exceptional customer service and resolving the customer’s concerns• Responsible for the complete scheduling of the department and training the colleagues to execute all standard operating procedures and best practices• SharePoint document management - searching, archiving, and maintaining electronic documents

Toronto, Canada Area

Mumbai Area, India

Driven multiple facility AV-IT infrastructure integration projects for new sites as well as those involving migration. This involved consulting on custom technology solutions, gathering requirements, value engineering, and preparing plans and business presentations.Highlights:• Responsible for the complete coordination of system integration projects worth $680,000 CAD• Acted as the single point of contact during the entire project lifecycle in coordinating, facilitating the execution and communicating with the client team, consultants, subcontractors, and the project team• Collaborated with the cross-functional teams, and third-party vendors to ensure project deliverables were achieved on time and budget, with a focus on the business bottom line• Scheduled conference calls and site review meetings with the stakeholders• Monitored the schedule and project expenditure, and finalized the closeout procedures, along with ensuring a delightful customer experience during the execution as well as with the final handover

Mumbai Area, India

* Managed key client accounts dealing with AV (Audio Visual) System Integration Projects, along with product demonstrations, presenting solution designs and services for ensuring the Bose experience to the end customers* Assisted the Project Manager with planning the development of the overall project, preparing action plans and tracking milestones* Liaised directly with clients, consultants, and architects* Responsible for all communication with business partners and senior management on action plans to achieve defined project objectives and perform tests for quality assurance with the engineering team and manage multiple functional areas, including comprehensive reports for the stakeholders and maintained issue logs* Directed weekly review meetings with client team, consultant & projects team, vendor discussions and worked with virtual teams

Mumbai Area, India

* Provided consultancy for Audio - Video - IT - Automation Solutions for new installations and migrations of corporate infrastructure.* Responsible for the complete project life-cycle comprised of Design, Supply, Install and Maintain.* Fostered customer loyalty and retained more than 80% of client accounts for future projects generating $550,000 CAD* Involvement in the procurement and negotiations with the OEMs and distributors* Presented the project status with weekly updates to the client team and acted as the single point of contact for all stakeholders.* Developed excellent relationships with Original Equipment Manufacturers, PMCs & Architects* Work directly and collaboratively with business partners

Mumbai Area, India

* Responsible for the Sales & Operations of Broadcast software solutions in China and the Asia Pacific.* Setup a self-sustaining master reseller in China with a signed contract of $700,000 CAD for the year* Planned and organized All-China resellers meet in Beijing, involving over 20 resellers from different provinces* Successfully carried out the Company’s participation in International exhibitions: CCBN 2010, 2011 (Beijing, China), BIRTV 2009, 2010, 2011 (Beijing, China), CABSAT 2011 (Dubai, UAE) & Broadcast Asia 2009 and 2011 (Singapore).* Organized Reseller Sales meet (Beijing, China) & Technical Meet (Fuzhou, China).* Key member of the sales team for

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Core-Committee member for ABStract 2009(An Inter-Collegiate Event), Event Co-ordinator for Abstract 2009.

Occupation Specific Language Training (Oslt) In Project Management, Project Management

Occupation-specific language training (OSLT) teaches work-related language skills and Canadian workplace culture to internationally.

Engineer’S Degree, Civil Engg.

Activities and Societies: Member of Road Survey team for Prime Minister's Rural Road Development Program 2004, First position in Super.

High School, Science