Shankar S Kumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Responsible for the overall project support, client communications and document management system enforcing all aspects of the review, configuration control and approval processes.Highlights:
• Supported the Project Directors in drafting project plans, preparing budget estimates, and developing strategic presentation materials and status reports for the leadership team
• Monitored the milestones and managed the document control between various departments to ensure all deliverables flow timely through the sign-off process and publications team
• Liaised with a cross-functional team across different levels and external stakeholders ensuring their adherence to the project timelines
• Led the delivery of contractual and commission spares with the procurement team on a weekly basis and raised purchase requisitions accordingly
• Coordinated with the finance team in reviewing and submitting the invoices as per the milestones

Toronto, Canada Area

• Responsible for the e-commerce program including customer engagement, delivering orders on schedule, streamlining the day-to-day processes and basic technical troubleshooting.Highlights:
• Improved the weekly NPS and the overall satisfaction (OSAT) of the customers by 16%
• Acute focus on delivering exceptional customer service and resolving the customer’s concerns
• Responsible for the complete scheduling of the department and training the colleagues to execute all standard operating procedures and best practices
• SharePoint document management - searching, archiving, and maintaining electronic documents

Toronto, Canada Area

Mumbai Area, India

• Driven multiple facility AV-IT infrastructure integration projects for new sites as well as those involving migration. This involved consulting on custom technology solutions, gathering requirements, value engineering.
• Responsible for the complete coordination of system integration projects worth $680,000 CAD
• Acted as the single point of contact during the entire project lifecycle in coordinating, facilitating the execution and communicating with the client team, consultants, subcontractors, and the project team
• Collaborated with the cross-functional teams, and third-party vendors to ensure project deliverables were achieved on time and budget, with a focus on the business bottom line
• Scheduled conference calls and site review meetings with the stakeholders
• Monitored the schedule and project expenditure, and finalized the closeout procedures, along with ensuring a delightful customer experience during the execution as well as with the final handover

Mumbai Area, India

* Managed key client accounts dealing with AV (Audio Visual) System Integration Projects, along with product demonstrations, presenting solution designs and services for ensuring the Bose experience to the end customers* Assisted the Project Manager with planning the development of the overall project, preparing action plans and tracking milestones*.

Mumbai Area, India

* Provided consultancy for Audio - Video - IT - Automation Solutions for new installations and migrations of corporate infrastructure.* Responsible for the complete project life-cycle comprised of Design, Supply, Install and Maintain.* Fostered customer loyalty and retained more than 80% of client accounts for future projects generating $550,000 CAD*.

Mumbai Area, India

* Responsible for the Sales & Operations of Broadcast software solutions in China and the Asia Pacific.* Setup a self-sustaining master reseller in China with a signed contract of $700,000 CAD for the year* Planned and organized All-China resellers meet in Beijing, involving over 20 resellers from different provinces* Successfully carried out the Company’s.

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Core-Committee member for ABStract 2009(An Inter-Collegiate Event), Event Co-ordinator for Abstract 2009.

Occupation Specific Language Training (Oslt) In Project Management, Project Management

Occupation-specific language training (OSLT) teaches work-related language skills and Canadian workplace culture to internationally.

Engineer’S Degree, Civil Engg.

Activities and Societies: Member of Road Survey team for Prime Minister's Rural Road Development Program 2004, First position in Super.

High School, Science