Shankara Kailasam Muthu Email & Phone Number

Nashville, TN, US

Nashville, TN, US

Managing business and technical requirements and approving change control procedures to support the trading desk turret platform globallyGuiding and training team members on troubleshooting techniques to quickly support business requestsSetting up CDR information flow for the trading desk communication platforms - phone and turret platforms - to support.

Nashville, TN, US

Primary contact for all MACD requests and projects for trading turret platform globally Undertook and successfully completed an onsite position to manage the trading platform and the voice recording platform for the trading floors in EMEASuccessfully completed and tested implementation of MiFID II technical requirementsDiagnosed and resolved voice related.

Nashville, TN, US

Assisting end users with their Voice over Internet Protocol (VoIP) phone configurations - setting up phones (hard and soft phones), voicemail, presence, extension mobility features, line configuration, call forwarding, physical network connections and moreResolving end user telephony issues and assisting with business requirements - Time of Day (ToD).

Nashville, TN, US

Ran most of the Cisco Video Communications Server (VCS) - Jabber project from requirements gathering, setting up the test bed, testing and troubleshooting to documentation and knowledge transferAssisted the team with Cisco Unified Communications Manager (CUCM) cluster consolidation by contributing both to the engineering and implementation of the same to.

Nashville, TN, US

Assisted the team with the Lync 2013 POC setupWorked with the team to successfully migrate from the POC to productionWorked with Microsoft support team to troubleshoot issues regarding disclaimer setup

Nashville, TN, US

Assisted the team in a Data center refresh - decommissioning current setup and rebuilding a robust and flexible infrastructure in its placeManaged business critical migration for the trading floor hardware and successfully completed the same within strict business and technical deadlinesWorked on testing and integrating 3 (three) NTP Time Synchronization.

Nashville, TN, US

Used the network systems’ native reporting mechanisms and the voice management tool to:1. Develop executive reports on voice quality2. Develop bandwidth utilization summaryAssisted the team with voice gateway migrationsReviewed the voice inventoryAssisted in modification of the voice management tool by:a. Gathering evidence for justifying tool.

New York, NY, US

Tracked and resolved customer's network concerns from initial call till resolutionMonitored and tested the customer's network using Cacti to provide better performance and reliabilityStudied and worked on technology partner's platform to create Groups and Users as required to service customer's VoIP request.

New York, NY, US

Understood and addressed clients' VoIP services and support requestsPorted numbers to provide clients with good serviceInvolved in extensive one-on-one interactions with clients, on-site technicians, vendors and Network Operations Center engineers to resolve network issues

Brooklyn, NY, US

Liaison between the professors and students to support the learning experienceLed a team of up to 10 people to manage tasks such as collecting, organizing and maintaining records for each studentManaged the multi-step operation of examinations for various coursesAssisted professors with research and additional tasks as needed

Leyland, Lancashire, GB

PoC for clients and on-site teamsReview and process progress at sitesUpdating senior management on critical project deadlines and program statusWorked on producing the year-end reports for both Commercial and Pack Closure teamsMentored a fresh Graduate as part of Enterpise's Buddy ProgrammeManager Recommendations are uploaded in the Box.Net.

Masters, Electrical Engineering

Certificate In Judgement And Decision Making For Management, Project Management

B.Tech, Electrical Engineering