Accomplished IT leader with 22 plus years of demonstrated skills in the areas of IT Transition, Transformation, Customer support, Operations, Automation, People management, Training, Pre-sales and Service Delivery with proven track record of delivering the best results in multiple platforms in remote and in-house infrastructure management. •Focused on transformation of IT organizations to improve performance, Cost optimization, Transformation and user experience.•Experience in managing and leading multiple teams, resolving conflict, and developing Customer relationships. Expertise in the following areas:Establishing IT operations through People, Processes and TechnologyTransition expert (Command Center-Operations, NOC, Global Account Management, ITIL Process, Hands & Feet DC support (FSO)Monitoring & Automation toolsProblem solving team building and leadership.Data & Root cause analysisProcess improvement and innovations Revenue generation, Cost Cutting and Continuous service improvements.Recruitment, Training, and DocumentationTransitioned 100 plus Project for HCL, Worked on 70 plus RFP’s &Solution defenseExcellent Onsite exposure (USA, UK, South Korea, Indonesia)