Project Title : Unified Contact Center Express (UCCX)Client : Air Canada, Nobel Biocare Japan, Bremer Bank, BANCO SANTANDER CENTRAL HISPANO SATeam Size : 40Description : Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for… Show more Project Title : Unified Contact Center Express (UCCX)Client : Air Canada, Nobel Biocare Japan, Bremer Bank, BANCO SANTANDER CENTRAL HISPANO SATeam Size : 40Description : Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments. For detailed informations about the Solution offering, please refer the website: http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.htmlRoles and Responsibilities:1. Developing Jenkin’s Based Continuous Integration (CI) Automation Solution for UCCX Components.2. Designing New Frameworks (with Java/Selenium-Cucumber/Shell Scripts) to provide product stability. Show less

Joined as Automation Architect for Document-um Product Testing, compatible to Microsoft Outlook. Currently working on design, development and Stabilization of a Robust Automation Framework, by using which, regression gain(s) can be leveraged during the My Document-um Release Testings.Taken up an Initiative on developing a Configuration Based Automation Framework (An Enhancement on the top of the Existing Framework) that enables Manual Testers to easily automate any test scenario… Show more Joined as Automation Architect for Document-um Product Testing, compatible to Microsoft Outlook. Currently working on design, development and Stabilization of a Robust Automation Framework, by using which, regression gain(s) can be leveraged during the My Document-um Release Testings.Taken up an Initiative on developing a Configuration Based Automation Framework (An Enhancement on the top of the Existing Framework) that enables Manual Testers to easily automate any test scenario, without a programming knowledge. Show less

Performed the Role of a Project Delivery Manager for IBM customer - Bell.Management Experience in the following Release Activities, during this tenure:- Contract / SOW Handling and Approval from the Customer- Scope Management – Scope Verification and Change Control- Time Management – Estimation, Activity Definition, Sequencing, Duration and Schedule Control.- Communication Management – Setting up Customer Engagement Model, Vendor Communications/Collaboration… Show more Performed the Role of a Project Delivery Manager for IBM customer - Bell.Management Experience in the following Release Activities, during this tenure:- Contract / SOW Handling and Approval from the Customer- Scope Management – Scope Verification and Change Control- Time Management – Estimation, Activity Definition, Sequencing, Duration and Schedule Control.- Communication Management – Setting up Customer Engagement Model, Vendor Communications/Collaboration, Status-Reporting and Release Closure Activities.- Resource Management - Resource Planning, Staff Acquisition and Team Development & Mentoring.- Cost Management – Cost Estimation, Budgeting and Control.- Risk Management – Risk Identification, Analysis and Response Planning. Show less

- Worked as Automation Technical Lead for the following IBM Customers - NetApp, Siebel, Ericsson in SAP and Siebel Appications.- Expertise gained on Automation Framework Design and Implementation. - Conducted Automation Skill Building Programs, Provided Trainings on QTP for On-Campus Recruits.Achievements:- First IBM-India Team to successfully pilot and demonstrate RFT 7.0.0 Support for SAP Applications- Won the Best Paper Award for showcasing RFT Support for SAP in IBM… Show more - Worked as Automation Technical Lead for the following IBM Customers - NetApp, Siebel, Ericsson in SAP and Siebel Appications.- Expertise gained on Automation Framework Design and Implementation. - Conducted Automation Skill Building Programs, Provided Trainings on QTP for On-Campus Recruits.Achievements:- First IBM-India Team to successfully pilot and demonstrate RFT 7.0.0 Support for SAP Applications- Won the Best Paper Award for showcasing RFT Support for SAP in IBM Testing Sharenet ’07- Published a white paper on ‘RFT Automation with SAP’ in IBM Developer Works Website- Won the Bravo Award for the Automation Contribution in Siebel Testing ‘06 Show less

Started the Career in this Company as Application Developer. Gained Proficiency on the following Languages - C, C++, Java, ASP.Net, SQL.Developed and Deployed the VoIP Telecom Billing Product for Multiple Carrier Systems and Prepaid Card Solutions.