Shanker Kumar Email & Phone Number

Chennai, Tn, In

Chennai Area, India

● Execute Patch management program procedures like Configuring Collections, groups, packages, approving, downloading, provisioning, and deploying Microsoft security patches and packages on monthly basis in SCCM Current Branch.● Manage Office 365 Channel Updates deployments and handled reports based on Compliance status after patching activity on SCCM Current Branch. Involved in the change activity for patching and ensure the proper approvals are produced to the change management team prior to the activity.● SCCM operational support such as application remediation, software update deployments, troubleshooting, and ensuring the content distribution for all updates & application packages● Involved in performing In-Console Upgrade in SCCMCurrent Branch in Pre-Prod and Prod environment. Create project deliverable documentations like operation guides, KB articles● Currently working on Intune Auto Pilot-related activities and involved in the upgrade process of Windows 10 1909, 20H2 & 21H2 Version.● Currently working on Manage Engine Endpoint Central tool managing Patch Management, OSD, Application Deployments, Custom Reporting.

Chennai Area, India

● Approving, downloading, provisioning, and deploying Microsoft security patches and packages on monthly basis through SCCM. Provided 3rd level infrastructure support and assisted in the maintenance and troubleshooting of SCCM and client workstations. ● Assessing and recommending improvement to network operation by the installation of Windows Security patches, applications, updates, and Antivirus updates using SCCM Console.

Siruseri

● Microsoft security patches and packages on monthly basis through SCCM. Provided 3rd level infrastructure support and assisted in the maintenance and troubleshooting of SCCM and client workstations.● Installation of Windows Security patches, applications, updates, and Antivirus updates using SCCM Console. Handled reports based on Compliance status after patching activity on SCCM Current Branch. Involved in performing In-Console Upgrade in SCCM Current Branch in Pre-Prod and Prod environment.● Handled issues related to Symantec Antivirus. Work along with the Symantec vendors for Virus related issues and getting the live/sequence updates to fix the server console with the latest patches for ensuring the servers are not vulnerable to the Virus. Helped users in doing desktop recovery and machine recovery for password-related issues on Symantec Endpoint Encryption.● Handling all admin-related tasks on desktop & laptop (providing admin access, RDP access) Troubleshooting in-house applications. Used and handled Ticketing tools like Service Now. Resolving Network issues, VPN issues, Hardware/Software issues, and connectivity issues

Chennai, Tamil Nadu, India

Worked in "HCL Technologies Ltd" as "Senior Specialist" for the project "Old Mutual Wealth (Skandia)"● Managed issues related to Windows Servers such as Cluster Failovers, CPU utilization, Disk Space issues, and performance monitoring. Conducted the monthly activity for patching on all the windows servers starting from the Non-Production, Testing, and Staging till Production environment. Manage the patching activity region-based and ensure the service outage to be minimal during the patching.● Worked along with the application and tools team to ensure the necessary services are brought down before patching. Hand over the servers for technical verification and business verification tests to the necessary teams before bringing them back to the live working environment.● Installation of Windows Security patches, applications, updates, and Antivirus updates using SCCM Console; with first-hand experience on SCCM 2007 & 2012 Console. Managed reports based on Compliance status after patching activity on SCCM 2012.● Handled issues related to Symantec and McAfee Antivirus. Work along with the Symantec vendors for Virus related issues and getting the live/sequence updates to fix the server console with the latest patches for ensuring the servers are not vulnerable to the Virus.● Helped users in doing the desktop recovery and machine recovery for password-related issues on McAfee Endpoint Encryption. Involved in the share folder creations and providing various levels of access to the servers such as Remote Desktop access, Administration access, and High Privilege access upon requests from the Security team.● Handled Printer Server management by Creating, Deleting, and maintaining printer queues on Printer Servers. Hands-on experience in BES and GOOD for Enterprise consoles in creating, managing, and deleting user accounts. Troubleshooting issues related to Blackberry devices.

Southampton, England, United Kingdom

● Handled Desk Side Support in the United Kingdom for a Year (2013 & 2014)● Upgraded 3000+ PCs from Windows XP to Windows 7 which includes Client PCs and Project Specific Standalone PCs.● Proper testing of applications' compatibility with Windows 7 before deploying.● Coordinate with vendors for application-related issues.● Troubleshooting issues with application and software after Win 7 upgrade.● Configuring HP Printers for home users and troubleshooting related issues.● Managed the BAU activities for the New Starters and Leavers for the Client-side location.● Been a SPOC and part of the Outlook 2010 Server migration for over 3000 users in Quilter / Old Mutual Wealth (Skandia)● Helped the team in gathering the details to carry out the migration activities such as Distribution List, Functional Mailbox details team-wise, and individual user email details.● Involved in Server Patching and weekend Server Migration activities (2013 & 2014).

Chennai, Tamil Nadu, India

Worked as Level 2 Support in troubleshooting technical issues related to firewall settings. Drive customer satisfaction by resolving the technical issues with permanent solutions. Monitor and respond quickly and effectively to technical escalation.