Michael Shanko Email & Phone Number

Gilbert, Arizona, Us

Executive leadership for all aspects of Information Technology strategy, product development, process transformation and support.

Scottsdale, Arizona, Us

Executive Leadership accountable for oversight of Business Value Centric technology and Global Strategic Sourcing & Procurement organizations.● Integrated acquisitions and mergers, establishing operational frameworks across APAC, EMEA & Middle East, expanding global footprint and operational capacity.● Established a Technology Steering committee to align IT investments with strategic business objectives.● Led initiatives to boost product profit margins, establish a customer advisory board, and elevate Customer Experience.● Migration of ERP, CRM, HRIS processes to SaaS based solutions.● Spearheaded a transformative initiative in application modernization and SaaS transformation leveraging Azure cloud services, resulting in enhanced operational efficiency and innovation.● Overhauled contract management and revenue systems, integrating Salesforce, Conga CLM, Apptus CPQ, Marketo, and Gainsight, streamlining processes and accelerating product/service delivery.● Pioneered secure cognitive AI frameworks, creating self-service bots for HR, IT, Security, and Legal departments, automating routine tasks and inquiries, resulting in significant efficiency gains and operational agility.

Scottsdale, Arizona, Us

● Spearheaded IT strategies and orchestrated the development of a global business continuity plan amid Covid-19, ensuring uninterrupted operations and a seamless transition to remote work worldwide.● Enhanced IT infrastructure resilience through application modernization, SaaS transformation, and Azure cloud adoption, while navigating IPO readiness and regulatory compliance.● Implemented remote work technologies swiftly, establishing robust incident response protocols for uninterrupted global operations and workforce resilience.

Phoenix, Az, Us

Executive leadership with accountability for all aspects of Infrastructure, Infrastructure Security, Enterprise Architecture, IT Service Management and Project Management at AMERCO, U-Haul and subsidiaries.● Enhanced infrastructure and cybersecurity frameworks, overseeing a comprehensive uplift across 2,100+ locations and 2 data centers. Supported diverse portfolios in manufacturing, retail, real estate, insurance, and financial services, leading to notable improvements in operational risk management and modernization of POS applications.● Spearheaded the deployment of Office 365 for 30,000+ team members and led the transformation of POS applications to a SaaS model on Azure, significantly enhancing communication, scalability, and reliability.● Led the modernization of POS applications to SaaS in Azure, integrating with private cloud solutions, resulting in improved reliability, enhanced productivity, and PCI compliance. Implemented corporate risk maps to enhance operational and cyber risk management, significantly improving security posture for 30,000+ employees and 1,800 affiliates, which entailed store, network, PCI, and application modernization.● Established DevOps and SRE organizations, incorporating CI/CD processes to streamline development and operational efficiency. Sponsored the "Store of the Future" initiative, driving significant architectural upgrades and system enhancements, achieving enhanced integration and operational excellence.Major initiatives include digital transformation, customer value initiative, flexible, scalable application hosting architecture, next generation service center, Point of Sale platform optimization, operational foundations, enterprise collaboration suite (Office 365), IT governance and compliance.

Santa Clara, Ca, Us

● Spearheaded automation and machine learning projects to streamline operations, enhance compliance, and improve financial efficiency, contributing significantly to the bank's growth and operational excellence. Managed resources for continual improvement and automation across multiple locations with a dedicated team.● Launched Mobility Enablement program integrating various solutions, leading to enhanced revenue generation, sales, marketing, and customer satisfaction through improved operational efficiency and market responsiveness.● Facilitated a partnership with sales & marketing to refine the delivery lifecycle, contributing to significant annual top-line growth using a new process & staffing model that optimized resource allocation & accelerated product delivery.● Initiated an enterprise-wide Automation & Machine Learning strategy to expedite market delivery, ensure compliance, and improve financial operations, resulting in significant enhancements in process automation, increased infrastructure agility, and refined global sourcing strategy.● Microsoft Dynamics 365 implementation for global CRM● Successfully retired and re-platformed the Core Banking System to operate in a multi-cloud environment, closing data centers and introducing cost savings.

Jackson, Michigan, Us

Evolution of the IT organization, focusing on pursuit of Customer Satisfaction, Safe & Excellent Operations, Engaged Employees and Speed to Market. Execution of strategic vision for Consumer's Energy leading breakthrough initiatives such as Customer Value Initiative, Data Driven Decisions, and Grid Modernization.Michael's leadership provided extensive marketing and organizational change focus in the delivery of new capabilities affording the company to stabilize, modernize, optimize then reinvest savings in business innovation.● Oversaw a comprehensive portfolio of technology solutions, enhancing business intelligence, enterprise architecture, and IT service management, managing resources and a large team. Directed efforts to modernize SAP application landscape, infrastructure, and implement cutting-edge technologies, impacting operational excellence and customer satisfaction.● Directed a diverse team, fostering a collaborative environment that encouraged innovation, skill development, and high performance across various IT and business applications.● Implemented an "IT as a Service" model, incorporating cloud strategies and converged infrastructure, improving stakeholder satisfaction, and accelerating agility and responsiveness to market demands.● Spearheaded the "Get to Good" program, emphasizing compliance, customer satisfaction, and employee engagement, achieving targets and markedly improving satisfaction ratings.● Executed upgrade of on-premise SAP environment to SAP HANA, leveraging converged infrastructure and public cloud solutions.● Established the Enterprise Architecture organization, Governance Board, delivering comprehensive business capability & supporting technology roadmaps aligned with corporate strategy.● Initiated an End User Experience & Mobility Enablement program, improving IT-business interactions, supporting flexible working arrangements, and increasing commitments to employees & external customers.

Jackson, Michigan, Us

Leading IT Service Management, all aspects of Infrastructure and Cyber Security planning, delivery, design and managed operations. Accountability for IT and IT Security compliance and regulations. Program lead for Consumers Energy's Stability program focused on improving reliability of key business processes and achieving predictable service delivery. Program entails process engineering, architectural roadmaps, addressing technical obsolescence, archiving, HA/DR organizational optimization and Integration of operations management spanning SAP, critical applications and critical infrastructure.

New York, New York, Us

Directing all aspects of infrastructure operations inclusive of LAN, WAN, Voice, Application Hosting, Storage, Messaging and Directory Services across Pfizer’s North and South American territories. Defining global process and organizational change for IT Operations, IT Service Management and Pfizer’s migration to an ITIL based Plan – Build – Run model. Financial accountability for operational spend totaling in excess of $178mm.Global stakeholder and service management including ownership of outsourced services via HP providing IT services to 43 countries. Leading a team of 8 managers supporting over 500 global resources and up to 90,000 clients. Primary responsibility for global incident management and problem management process. Driving continual service improvement and operational excellence through stakeholder management and governance in a highly federated IT organization.

Camden, Nj, Us

Reported to the CIO and managed the ITIL Service Support and Service Delivery processes which included Change Control, Incident/Problem Management, Financial Management, Training and Business Analysis, Stakeholder & Client Relationship Management. Responsible for operations, engineering and planning of Voice, Data and Server infrastructure. With a team of 71 employees and $21m in annual spend.

Dallas, Pa, Us

Certification, Executive Negotiations

Bs, Management Information Systems