Scale content production to establish the largest cybersecurity video library globally with 26,000+ videos.Launch the Continuous Professional Education Program at EC-Council University, covering Identity and Access Management & Linux System Administration.Develop the Foundation Level Essential Series, focusing on core skills in IoT Security, Cloud Security, Threat Intelligence, DevSecOps, and SOC.Partner with platforms like Coursera, O'Reilly, Alison, and 2U to engage global learners, driving high visitor-to-enrollment conversion & course completion rates.Create high-ROI microlearning courses in VAPT, Security Architecture, AI for Cybersecurity, Cloud Technologies & other critical areas.Lead content commissioning & delivery for cybersecurity courses through TAM analysis, JTA, & Gap Analysis, aligned with industry standards and market demands.Develop vendor-based training on Microsoft Azure, Google, AWS, RedHat, IBM, and other technologies.Utilize PowerBI and other tools to create user behavior-driven content, improving learning experiences.Manage a global content team, overseeing commissioning, author (partnership) acquisition, development, translation, quality, & audits.Spearhead the integration of Gen AI tools & content platforms to deliver adaptive learning solutions.Provide feedback on course material to ensure interactivity, competitiveness, & high quality.Deliver content through SCORM packages and LTI integration, & manage LMS content quality & audits.Conduct UAT for front-end & back-end LMS systems to ensure seamless functionality.Support marketing campaigns by assisting in email marketing, SEO, webinars, & paid ads.Manage P&L to align financial objectives with EC-Council’s mission.Provide academic consulting for enterprise clients, assisting the sales team in identifying skill gaps & customizing training solutions.Lead product launches & sales training while developing third-party channels to generate additional revenue streams.

Built and launched Cybersecurity Subscription-Based MicroLearning Platform offering focused video courses, cyber range (virtual labs), and CTF challenges.Launched EC-Council Microdegree to help enthusiasts learn security-oriented software development (secure coding) in IT and cybersecurity-integrated technologiesConceptualized and oversaw product development for EC-Council's subscription-based platform, delivering cybersecurity workforce development solutions for enterprises and end-users.Outlined project work plans, allocated resources, prepared timelines, and generated initial budgets as part of comprehensive project scope determination.Managed budget forecasts, ensuring program costs remained on track and adjusting as needed for unforeseen expenses while maintaining ethical conduct and confidentiality.Led training and orientation for new program staff, ensuring team members were well-equipped to meet program objectives.Monitored and assessed curriculum development and changes, collaborating with curriculum designers to ensure market relevance and regulatory compliance.Actively engaged with program partners, project teams, participants, and relevant stakeholders to foster collaboration and ensure successful outcomes.Coordinated market analysis and gathered external input related to curricula to ensure institutional effectiveness and alignment with industry standards.Facilitated workshops and strategic planning sessions to ensure the alignment of product features with user needs and market demand.Supported the Marketing team by providing necessary collaterals and assisting in developing strategies to target key audiences and drive course enrollment.Acted as the key liaison for customer complaints, ensuring timely resolution and enhancing overall program satisfaction.Handled operations, ensuring smooth workflow between various teams, including the Support and Courseware teams, to maintain high customer satisfaction.

Spearheaded a 30% reduction in time-to-launch for new courses through efficient project management.Acquired 50% reviewers for the team to ensure timely publication of titles, contributing to enhanced time-to-launch.Supported the team's publication targets by acquiring highly qualified authors and reviewers.Responsibilities.Led author acquisition for video courses and technical materials, streamlining content evaluation and curation process.Developed strong relations to ensure seamless collaboration between authors, technical reviewers, and instructors, enhancing the quality and relevance of learning products.Increased author onboarding satisfaction through efficient contract management and enhanced post-signing experience.Improved overall publishing, increasing author satisfaction, leading to significant gains in retention and engagement.Spearheaded go-to-market strategies, utilizing data-driven insights and signed author-led ideas, boosting revenue growth.Train, develop, and mentor Acquisition Editors in influencing techniques for effective client acquisition.Develop SEO-friendly and engaging content to market the course on websites.Research in-depth about the technology, ensuring that it is in sync with the latest needs of the readers and viewers.Use business acumen to negotiate mutually beneficial agreements.Take accountability for projects and formulate product pipeline planning and execution strategy to ensure quality publishing within the timelines.

Increased customer retention rates by 20% through effective troubleshooting and personalized customer support strategies.Developed and implemented troubleshooting processes, leading to a 15% reduction in resolution time for complex customer issues, significantly enhancing customer satisfaction.Handling the responsibilities of a Digital Assist which involved all round responsibility of sales, support and retentions.Improved customer satisfaction rate by addressing customer concerns proactively and ensuring timely follow-up for unresolved issues.Collaborated with cross-functional teams, increasing overall client satisfaction through seamless service delivery.