Shanmugam R Email & Phone Number

Area of Expertise Rapid, ELISA and CLIA Specialties: Pathogen identification,accuracy in testing clinical and non clinical samples in relate with Microbiology,Serology and Immunology.

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  Deputy Product Support Manager

  J Mitra & Co Pvt Ltd

  Sep 2009 - Present - Chennai, Tamil Nadu, India

  • On-site troubleshooting, providing guidance on any technical issues they may encounter with the chemiluminescence reagents, ELISA, rapid tests, blood groupings, and communicating the same to H.O.• Installation of ELISA readers, washers, iQuant FIA instrument, and CLIA fully automatic analyzer.• Guiding customers in performing, analyzing results, interpreting data, and suggesting improvements.• Ensuring the company's products align with industry standards and customer requirements.• Collaborating with the Sales and Service team to retain customers, increase market share, and maintain technical knowledge of the sales team• Participate in regional and national conference calls. Arranging KOLs for a products webinar presentation• Conducting validation studies at NABL laboratories.• Regular visits to key accounts to enhance the customer experience, retaining customers from competitors• The work area is Tamil Nadu, Puducherry, and reporting to the Head of Technical, National Sales Manager, and Chairman.• Instruments associated: ELISA reader, ELISA washer, iQuant POCT FIA instrument, CLIA fully automatic analyser.

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  Bharathiar University

  Industrial Biotechnology