As a Sr. Director of Global Billing & Collections, I lead global teams of professionals who ensure timely and accurate billing and collections for customers across multiple regions and currencies. I oversee the end-to-end billing and collections process, from invoice generation to payment reconciliation, and collaborate with sales, service, finance, and legal teams to resolve any issues or disputes that may arise. With over 25 years of experience in billing and collections operations, I have a passion for delivering customer success and satisfaction, while optimizing the efficiency and effectiveness of our processes and systems. I have extensive knowledge and hands-on experience with various billing and CRM platforms, such as Salesforce, NetSuite, Workday and Zuora and I leverage these tools to automate workflows, generate reports, and monitor performance metrics. I also have a proven track record of developing high-performing teams, by providing coaching, mentoring, and feedback, and creating a culture of learning and growth. My goal is to enable any organization to achieve its vision and revenue goals.