Deepak Shanmugam Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Striking strategic partnerships to ramp up EV supply for 2-wheeler category- Developing EV strategy for 2w within Porter- Partnering with product team to influence product roadmap towards solving for EV category PMF & driving ICE EV transformation- Overseeing operational performance of various EV partners & partner with the operations team in delivering partner NPS for EV

Bengaluru, Karnataka, India

- Led the successful implementation of ShareChat Jobs with Near You feed, optimising local business targeting and maximising revenue.- Collaborated with internal stakeholders and leadership team on PnL accounting, and customer management, ensuring key metrics (NPS, CSAT, SLA, Account Retention) were met.- Ensured successful delivery by collaborating with language owners and cross-functional teams, effectively mitigating risks.- Resolved bottlenecks, managed escalations, and balanced trade-offs by data-driven analysis of launch performance.- Provided ad-hoc support and analysis to senior leaders on strategy documents and research requests.- Led SMB Revenue Project - SABP, identifying opportunities to drive revenue from existing users, maximising ARPU.

Bengaluru, Karnataka, India

- Responsible for driving the overall content strategy & creator operations for the News category and ensuring growth across all 15 languages- Built a strong original content creator ecosystem, resulting in a 260% increase in user engagement through High Quality Content.- Worked closely with multiple stakeholders to ensure that the content is relayed in the most engaging format.Stakeholders include external PGC partners and internal cross functional teams - Product, Growth & Business Development Teams- Regular content quality analysis, data analysis and quantitative insights from key metrics; researching, analysing & leveraging consumer trends- Devising strategies and implementing multiple new projects as a category lead for the betterment of the category as well as to compete with the competitors- Driving the team towards achieving metrics for weekly and quarterly goals- Managing operations, performing capacity and resource analysis- Deep diving into the numbers to make data-driven decisions and find scalable solutions to implement process improvements- Developed SOPs and implemented CIP, minimising TAT, improving badging process by 158%, and reducing churn by 75%.

Noida Area, India

- Built and led the community’s journey right from the launch of Public app, a location based social network app, across all the districts in Tamil Nadu - Identified relevant partners to build communities across the state, trained them - Spearheaded the operational target of 2000+ short videos from 350+ partners on day to day basis- Dive deep into the numbers to make data-driven decisions and find scalable solutions to implement process improvements - Analysed and improved user retention of the application through targeted approach, ensuring quality compliance- Created dashboards and monitored the partner performance on a day to day basis- Led a team of Executives, performed weekly pipeline reviews, side by side observations and daily huddles to ensure all the team members are performing at their highest potential

Madurai, Tamil Nadu, India

As an Assistant Manager at Mahindra Finance under Direct marketing vertical, I drove a number of key on ground Direct contact initiatives with the aim of retaining existing customers and increasing the share of wallet, acquiring new customers through referral programs, strengthening customer relationship through customer retention program, setting up campaigns, village visits, customer meets, cross selling of products and other direct marketing activities at Madurai Division, Tamilnadu.

Bengaluru, Karnataka, India

Determined the fraudulent entries using Python Created an API using Flask to analyze the sentiment of the input text using nltk in pythonSummarized and determined the keywords of the given text entries using nltk in python

Master Of Business Administration - Mba, Marketing, Operations And Data Analaytics

Activities and Societies: Public Relations Coordinator, DoMS NITT | Secretary, Social Entrepreneurial and Cultural Club DoMS NITT

Bachelor Of Engineering (B.Eng.), Electronics And Communications Engineering

Activities and Societies: Youth Red Cross - EEC

School Education