Shanmuganathan Muthu Kumarasamy Email & Phone Number

Chennai, Tamil Nadu, India

Manage Operations & implementations teams across various technologies like Server Operations, Monitoring Solutions ,Network Operations Center ,Business IntelligencePerform analysis on alerts & tickets generated for teams and drive cost optimization effortsWork closely with internal and external auditors to perform yearly ISO 27000 audits, SOX and other product specific auditsDriving reduction of Open Vulnerabilities across server estate by developing framework along with Security Operations teamLeading the effort of migrating monitoring platform from SCOM to New Relic.Create necessary dashboards & Workloads in New Relic via TerraformWork with product owners to ensure all products and services follow observability standards and policiesWork with Senior management to understand reporting requirements and deliver those reports on-time using PowerBIWork closely with other support teams to create PowerBI reports as per business requirementsProved successful working within tight deadlines and fast-paced environment.Assists Team leads in compiling and analyzing operational trends and to be responsible for all additional tasks and assignments that are assignedManage day-to-day operations of shift, ensuring teams across globe are staffed and SLA commitments are metHandle escalations and guide engineers to proper teams by diving deep into problem

Chennai, Tamil Nadu, India

Responsible for providing L2 and L3 support for Windows servers of variousversions, including 2003, 2008, 2012, 2016, and 2019.Managed active directory groups, handled user management, designed group policies, ensured security policy compliance, and performed backup management on Windows servers.Installed, tuned performance, monitored, and troubleshot servers, both physical and virtual, including new VM machines and hardware/Windows server OS configurations.Upgraded Windows OS versions from 2008 to 2012/2016 by checking application and hardware compatibilityInstalled, configured, troubleshot VMware features, managing over 7000 VM machines.Created workflows using VRealize Automation VRA and automated VM builds with VRealize Orchestration.Performed P2V and V2V in VMware 5.1/5.5/6.0/6.7 environments, and configured, managed, and troubleshot features such as vMotion, High Availability (HA), and Resource Scheduling (DRS).Managed Windows server clusters and resolved hardware and OS issuesDesigned and implemented VMware SRM solution for disaster recoveryImplemented Nutanix hyper-converged infrastructure (HCI) and AFS (Acropolis File Server) to store Citrix VID user profilesHands-on Experience in installing and configuring HP C7000 enclosures, HPE Synergy, and CISCO UCS chassis.Designed, installed, and upgraded Symantec End-point Protection antivirus infrastructure, and worked closely with other support teams, such as database, storage, and network, to quickly understand and resolve issues.Provided touch support for Windows and VMware hardware, and coordinated with vendors to replace parts as needed.Hands-on Experience in setting up and using various tools like CyberArc, Tanium, Sumo-logic, Splunk, SCCM

Lebanon, New Jersey

Chennai Area, India

Chennai Area, India

West Chester Pennsylvania Area

Provided L2 and L3 support for Windows 2003/2008 and 2012 serversCollaborated with SME to develop and successfully implement patching processes.Closely worked with database team to implement new features like ‘Always on Cluster' setupHands on experience in configuring and maintaining Microsoft RDS environmentPerformed resource capacity analysis and planned for resource upgradesInstalled physical windows servers and configured them according to standardsWorked on SCCM configuration items and increased compliance percentage to 96%Gained hands-on experience in software package creation and distribution using SCCMPerformed Qualys based vulnerability remediation on Windows servers and VMware HostsManaged team of 15 people using onsite / offshore modelPrepared and reviewed root cause analysis for major outages and have documented issues.