With over 12 years of experience in managing IT infrastructure and delivering business-critical solutions, I am a seasoned and certified Infrastructure Operations Manager at EQ India, a leading provider of digital transformation and consulting services. My mission is to ensure the smooth and efficient operation of various technologies, such as server operations, monitoring solutions, network operations center, and business intelligence.As the leader of a cross-functional team, I manage operations and implementations, perform analysis on alerts and tickets, drive cost optimization efforts, and work closely with internal and external auditors. I also lead the effort of migrating the monitoring platform from SCOM to New Relic, creating necessary dashboards and workloads via Terraform. Additionally, I work with product owners to ensure all products and services follow the best practices and standards of IT infrastructure management. My core competencies include VMware, Windows Server, Active Directory, VRealize Automation, and ITIL. I have a proven track record of enhancing the performance, security, and reliability of IT infrastructure, while building strong relationships with stakeholders and business partners.