Shanna Parrish Email & Phone Number

Collaborate across engineering, spanning product, design, architecture, and delivery teams. Serve as a technical advisor, bringing clarity and aiding in the education and advocacy of the feature areas. Focus on continual improvements related to delivery and end-to-end processes and tools. Form partnerships with engineering teams to contribute to, prioritize, and execute the roadmap for multiple feature areas and their respective value propositions. Actively engage in risk management, both proactively and reactively, by identifying risks and proposing data-driven mitigations. Define success criteria and establish performance metrics, such as Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), for multiple feature areas. Lead integration efforts for the development and implementation of services supporting large and complex end-to-end projects involving internal and external teams.

Create and implement project work plans, adjusting them as necessary to accommodate evolving needs and requirements. Identify the necessary resources and assign individual responsibilities within the team. Oversee the day-to-day operational aspects of the project and its scope. Review team-prepared deliverables thoroughly before presenting them to clients. Mitigate exposure and manage risk on the project while taking appropriate actions. Address and resolve issues promptly and escalate when necessary to ensure the delivery of high-quality outputs. Supervise the project budget, monitor team hours and expenses, and determine appropriate revenue recognition. Ensure timely and accurate invoicing, while monitoring receivables for the project.

Offer strategic guidance on leveraging technology to achieve organizational objectives. Lead and oversee various IT initiatives, fostering collaboration with internal technical teams. Develop and architect IT systems and networks, ensuring optimal design and functionality. Play a pivotal role in the implementation of new technologies, providing comprehensive support throughout the process. Conduct user training sessions for both new and existing IT systems, ensuring proficient and confident utilization. Extend assistance in resolving technical issues, serving as a reliable resource for troubleshooting and problem resolution.

Evaluate current IT systems and propose enhanced solutions. Determine project resource needs and communicate findings to upper management. Assess client issues and formulate plans for effective mitigation. Work collaboratively with technical teams to devise strategic service delivery plans. Plan and schedule software and hardware upgrades, as well as replacements. Supervise the procurement of new technology. Recruit and train new personnel as needed.

Facilitate internal communication for improved organizational effectiveness in addressing critical client issues. Ensure proper distribution of client assignments to team members. Regularly communicate with clients to assess service satisfaction and address day-to-day delivery queries. Collaborate with Implementation staff and Account Management to meet service objectives during implementation and beyond. Identify and resolve issues impacting service delivery, providing direction to Operations personnel for individual client assignments and high-priority projects. Manage daily activities of the functional team to optimize service delivery, client satisfaction, retention, and profitability. Participate in decision-making on client support issues and procedures within the organization.

Bachelor'S Degree, Computer Science

Master'S Degree, Business And Management