Shanna Phillips Email and Phone Number

• Analyze a variety of web search engines including Google, Bing, and Yahoo • Create qualitative data and measurements to determine the relevance of the results • Serve as an expert on web search, video, and digital search trends • Determine the relevance, quality and usefulness of search engine results • Use qualitative data to provide recommendations on optimizing search engine results • Work independently and on a team, depending on the project, to enhance search engine results • Present evaluation findings to the department along with recommendations and solutions • Multitask on multiple evaluation projects

• Analyzed and reported social media and online marketing campaign results.• Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.• Monitored online presence of company's brand to engage with users and strengthen customer relationships.• Maintained expert-level skills in digital platforms such as Facebook and Instagram.• Developed marketing content such as blogs, promotional materials and advertisements for social media.

• Utilizing the app provided to capture photos and video of vehicles and other types of property for insurance policyholders.• Provide excellent customer service and provide fast and friendly service.• Developed and executed targeted relationship and account development strategy.• Initiated outbound administrative requests by phone and in writing to accomplish.• Evaluated quality problems and performed to identify and resolve issues.

• Bookkeeping of all sales and reports• Invoicing• Social Media posting• Supervise 6 full time and 30 part time associates• Hiring and Recruiting• Assist the Human Resources Specialist in documentation and maintaining employee personnel records• Book and travel research• Oversee store operations and follow up with assistant store manager and area supervisors of store programs.• Inventory planning and preparations• Process Purchase Orders and Payments• Payroll control• Merchandise standards• Train and promote part time associates to full time as MOD+• Train and promoted part time associates to full time ASM• Write and provide associates yearly reviews.• Improved customer service shops from failing to passing each month.• Improved strikes from 8 to 3 in month• Sales increase 15% each week• Compute Data Reports- Provide weekly, monthly and quarterly reports for sales figures and operational goals.