Shanna Rivera is a Problem Management Engineer 3 at Comcast Business at Comcast Business. She possess expertise in troubleshooting, telecommunications, ip, routers, voip and 28 more skills. Colleagues describe her as "I had the pleasure of working with Shanna at Comcast Business, watching her grow from an Engineer II and develop into a true leader within the NOC. She exemplifies leadership qualities that come naturally and without reservation. Shanna did a great job in supporting and developing a new area of support (with a new OSS solution) in the NOC while being an Engineer 3, and was able to lead and support the process, tool, and employee development initiatives surrounding the new OSS solution. It was truly a pleasure to be able to work with Shanna.", "Shanna has a very positive ‘can do’ attitude that made her a great asset on the Managed Service engineering team. I had the pleasure of working with Shanna for a number of years within Comcast, collaborating on several projects including our next generation ticketing platform, and tracking/improving site availability for our largest Managed Service customer. I was particularly impressed by Shanna’s ability to dive into the technical details and at the same time provide leadership to others working on the team. Shanna not only did the work but was able to get others up to the same level of proficiency which made a dramatic difference in the productivity of the team. As a team member or a leader, Shanna has my highest recommendation.", and "Shanna Rivera was a top agent on the floor. She won Monthly awards and excelled at Customer Service. She was able to defuse customer escalations and provide help to other agents. She is approachable, easy to manage, takes information or information and is able to use it right away. Great Employee!"