Shanna Saunders Email and Phone Number

• Worked closely with property insurance adjusters, insurance companies, and homeowners on insurance restoration claims.• Managed processing of all complicated paperwork for the business (liens, mortgage paperwork, tax documents). • Maintained Quickbooks and company bank account.• Held meetings with customers to explain things such as estimate review, price breakdown, contracts, construction sequence, claim process etc.• Managed a staff of up to 6 people and became proficient in Xactimate so that I could write estimates when necessary.

• Answered phone and scheduled appointments for 4 different project managers.• Filed, invoiced, and wrote contracts in Word based on a pre-written template.

• Ensured procedures were followed to ensure no documents went to unauthorized parties as they contained personally identifiable information• Provided documents from member personnel records to either the member or an authorized person/entity.• Refiled documentation that was pulled to provide copies to requesting parties.