Instructor/Career Navigator
Current
Lancaster, Pennsylvania, United States
- Facilitated comprehensive monthly instruction for a diverse group of jobseekers in Lancaster County, covering key aspects of professional development such as Resume Writing, Transferrable Skills, Salary Negotiations.
- Cultivated positive relationships and delivered exceptional customer service, guiding participants in identifying career interests and exploring educational opportunities.
- Assigned career/occupational clusters to OSY and WIOA clients, meticulously tracking student progression.
- Implemented strategic processes that resulted in a remarkable 25% increase in workshop attendance within one month by removing barriers for jobseekers.
- Effectively managed a WIOA-required online education program, elevating participant completion rates from 67% to 80% through consistent follow-up and engagement.
- Provided adept case management and career counseling to individuals seeking training for career advancement or retention.